Safety Specialist II

We are hiring for a Spam Safety Specialist to join our Platform Integrity, Enforcement Ops Team based in the US. This role will have a direct impact on supporting Pinterest’s growth by creating scalable enforcement guidelines for new account spam policies, while also protecting Pinners by ensuring accurate and effective vendor enforcement.  In addition to the outsourced vendor teams, you’ll work closely with the other Platform Integrity  team members, the Policy Team, our Quality, Training and Vendor Management teams and be in close collaboration with other Trust & Safety colleagues such as our Product and Optimization partners. This role is an exciting opportunity to work with a mix of stakeholders while being involved in quickly expanding spam  space.

What you’ll do:

• Own and evolve Spam enforcement guidelines based on policy intent, operational signals and escalation learnings, identifying gray areas and recommending updates to Policy and Product.
• Own BPO performance for Spam workflows, monitoring KPIs (SLAs, QA, volume, AHT) and leading recovery plans with Quality, Training and Vendor Management when metrics are off track.
• Design and maintain Spam enforcement workflows and feedback loops, defining success metrics, reviewing trends and driving guideline, process and tooling changes.
• Act as the primary Spam enforcement point of contact for cross functional partners, providing clear guidance and recommendations.
• Lead complex Spam escalations end to end, coordinating investigations and responses to protect platform health and mitigate immediate harm.
• Partner with Product and Data on Spam signals and ML models, providing SME input and golden data sets and translating enforcement gaps into clear requirements and evaluation criteria.
• Partner with Sales to define and improve Spam related onboarding and offboarding processes that balance safety and revenue needs.
• Partner with Data, Product and Shared Services to identify high value AI and agent use cases, provide SME input and champion adoption to reduce manual review load without sacrificing precision.
• Write and maintain clear enforcement documentation (guidelines, runbooks, comms, FAQs, status updates) that enables consistent enforcement and stakeholder communication.
  

What we’re looking for:

• Bachelor’s degree in a relevant field or equivalent experience.
• 5+ years in tech working in enforcement and/or Spam, with end to end ownership of complex operational workflows.
• Proven experience leading operational or support programs: setting goals, monitoring KPIs and driving recovery plans.
• Significant experience with outsourcing / scaled support, including setting expectations, calibrating quality and holding vendors accountable.
• Strong customer focus and curiosity; you put Pinners and partners first, dig into root causes and ship solutions that improve safety and trust.
• Strong critical thinking and judgment in ambiguous situations, using data and policy intent to make sound decisions.
• Demonstrated ability to manage multiple projects and stakeholders in a fast changing environment.
• Excellent written and verbal communicator who can present findings, influence cross functional partners and drive alignment.
• Experience partnering with Data / Product to use AI or automation for workflow improvements (for example, SME input into agents, signals or tools used in enforcement).

Relocation Statement: 

• This position is not  eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement: 

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country. 

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