Status: Full-Time, Non-Exempt | Payrate: $21.50/Hour
Schedules Available:
- Night 1: Tuesday, Wednesday, Thursday & Saturday 3:00 PM - 11:00 PM
- Night 3: Sunday-Monday & Thursday-Friday 3:00 PM - 11:00 PM
Job Summary: The Safety Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. The ability to demonstrate personal integrity is a must.
Essential Duties and Responsibilities:
Shelter Support
Goal: Ensure a safe and client focused environment for guests to quickly end their homelessness.
- Assist in the implementation of shelter activities to ensure quality, guest focused, and trauma informed delivery of services
- Encourage and discuss progress toward housing with shelter guests
- Assist with shelter setup and maintenance
- Assist with general cleanliness and safety of facility including emptying trash cans and clean-up
- Assist with receiving and verifying orders from vendors, completing tally sheets
- Assist in the organization of supplies and facilities needs
- Maintain a safe and functional shelter facility by providing traffic control and gate service
- Perform basic searches of persons or their property
- Demonstrate responsibility during perimeter checks and fire watch duties
- Provide client engagement support to drivers during shuttle service ride-along
Administration
Goal: Oversee administrative duties that support program services
- Assist with keeping detailed daily summary sheets
- Assist with record keeping and reporting
- Assist with keeping perimeter check logs and fire watch duties
Miscellaneous
- Assist with guest services and program activities if necessary
- complete ad hoc projects as appointed by Supervisor
Requirements:
Education and Experience
- Possess a high level of patience, tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
- Ability to perform crisis intervention as needed
- Ability to complete job duties that are guest-focused, trauma-informed, and housing-focused.
- The ability to direct and professionally control crowds while preserving their right to personal dignity
- Ability to work in synch with licensed 3rd-party security officer team
General
- Reliable transportation required
- A flexible work schedule including some schedule changes, some weekends, and evening shifts to meet the department’s needs
- Detail-oriented and computer proficient in Microsoft Word and Excel required
- Self-motivated, the ability to manage a high volume of emails, work independently and with a group, dependability, responsibility
- The ability to communicate clearly, effectively both in written and verbal form as well as respectfully are mandatory skills
- Multi-task and work in a fast-paced environment
- Navigate urgent matters while upholding a degree of flexibility
- Work effectively with a diverse population
- Rapid prioritization
- Speak effectively before landlords and/or small groups
- Knowledgeable about fair housing and legal concerns to advocate for the organization and the clients we serve
Physical Requirements
- Ability to lift, bend, push, and pull up to 50 pounds
- Answer and respond to phone queries
- Prolonged periods of walking around facility and perimeter
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Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)
Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.
Skills Required
- High level of patience, tolerance, and understanding for individuals with complex needs
- Ability to perform crisis intervention as needed
- Ability to deliver guest-focused, trauma-informed, and housing-focused services
- Ability to direct and professionally control crowds while preserving dignity
- Ability to work in sync with licensed third-party security officer team
- Reliable transportation
- Flexible schedule including weekends, evenings, and potential schedule changes
- Detail-oriented and computer proficient in Microsoft Word and Excel
- Self-motivated, able to manage high volume of emails and work independently and in teams
- Clear and respectful written and verbal communication skills
- Ability to multi-task and work in a fast-paced environment
- Knowledgeable about fair housing and legal concerns to advocate for clients
- Ability to lift, bend, push, and pull up to 50 pounds
- Ability to perform perimeter checks, fire watch duties, and basic searches
- Ability to answer and respond to phone queries and provide shuttle ride-along client support
What We Do
Mercy House Living Centers is a non-profit organization dedicated to ending the cycle of homelessness. Its mission is to be a leader in the field by providing a unique system of dignified housing opportunities, comprehensive programs, and supportive services. The organization works to help individuals find their way back home and achieve lasting self-sufficiency, ensuring that everyone has a safe and dignified place to live.
