Status: Full-Time, Non-Exempt | Payrate: 22.00/hr. | Schedule: Monday, Tuesday, & Friday - Sunday 6 AM - 2 PM
Job Summary: The Safety Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. Fluency in Spanish is a significant value. The ability to demonstrate personal integrity is a must.
Essential Duties and Responsibilities:
Shelter Support
Goal: Ensure a safe and client focused environment for guests to quickly end their homelessness.
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Assist in the implementation of shelter activities to ensure quality, guest focused, and trauma informed delivery of services.
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Encourage and discuss progress toward housing with shelter guests
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Assist with shelter setup and maintenance
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Assist with general cleanliness and safety of facility including emptying trash cans and clean-up
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Assist with receiving and verifying orders from vendors, completing tally sheets
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Assist in the organization of supplies and facilities needs
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Maintain a safe and functional shelter facility by providing traffic control and gate service
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Perform basic searches of persons or their property
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Demonstrate responsibility during perimeter checks and fire watch duties
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Provide client engagement support to drivers during shuttle service ride-along
Administration
Goal: Oversee administrative duties that support program services
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Assist with keeping detailed daily summary sheets
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Assist with record keeping and reporting
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Assist with keeping perimeter check logs and fire watch duties
Miscellaneous
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Assist with guest services and program activities if necessary
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Complete ad hoc projects as appointed by Supervisor
Qualifications
Requirements:
Education and Experience
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This person must possess a high level of patience, tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
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Ability to perform crisis intervention as needed
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Ability to complete job duties that are guest focused, trauma informed, and housing focused.
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The ability to direct and professionally control crowds while preserving their right to personal dignity
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Ability to work in synch with licensed 3rd-party security officer team
General
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Reliable transportation required
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A flexible work schedule including some schedule changes, some weekends, and evening shifts to meet the department’s needs
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Detail-oriented and computer proficient in Microsoft Word and Excel required
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Self-motivated, the ability to manage a high volume of emails, work independently and with a
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group, dependability, responsibility
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The ability to communicate clearly, effectively both in written and verbal form as well as respectfully are mandatory skills
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Multi-task and work in a fast-paced environment
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Navigate urgent matters while upholding a degree of flexibility
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Work effectively with a diverse population
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Rapid prioritization
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Speak effectively before landlords and/or small groups
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Knowledgeable about fair housing and legal concerns to advocate for the organization and the clients we serve
Physical Requirements
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Commute in the field as needed throughout the week to meet with property managers, attend to property emergencies, conduct habitability inspections, post notices, unit assessments, etc.
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Enter units with program staff as needed
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Answer and respond to phone queries
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Prolonged periods of sitting at a desk and working on a computer
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Must be able to lift, push, and pull 50 pounds at times
Core Competencies:
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Adaptability: Ability to adjust to different perspectives, cultures, and backgrounds, recognizing the diverse interconnectedness of individuals and communities
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Compassion: Demonstrate empathy and understanding towards others, acknowledging their interconnectedness and inherent worth
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Humility: Recognize one’s own place within the larger interconnected web of humanity, showing openness to learning from others and acknowledging the contributions of all
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Build Trust: Excel in building and maintaining trust within teams and across organizational levels, consistently demonstrating integrity and honesty in communication, actions, and decision-making
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Accountability: Take responsibility for actions, admits mistakes, and continuously strives for self-improvement, and encourages a learning mindset within the organization
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Continuous Improvement: Commit to personal and professional development, fostering a culture of continuous improvement, and encourages a learning mindset within the organization
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Communication: Excel in communicating clearly and persuasively through verbal, non-verbal, and written communication, conveying complex ideas with clarity, and fostering open dialogue across all levels of the organization
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Confidence: Exhibit courage in making bold decisions, taking action in the face of uncertainty, and embracing calculated risks on behalf of constituents
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Critical Thinking: Possess the ability to critically analyze existing policies related to homelessness and constructively advocate for changes that address systemic injustices
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Collaboration: Build and foster positive relationships with diverse range of stakeholders, including clients, coworkers, community organizations, and affected communities and effectively working toward the shared goal of ending homelessness
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Drive Change: Understand and embodies that every action is an opportunity to be innovative and draw ideas from others. Implements valuable change to forward our mission and shares the “why’s” behind changes
Skills Required
- High level of patience, tolerance, and understanding for individuals with urgent needs
- Ability to perform crisis intervention
- Guest-focused, trauma-informed, and housing-focused service delivery
- Ability to direct and professionally control crowds while preserving dignity
- Ability to work in sync with licensed third-party security officers
- Reliable transportation
- Flexible schedule including weekends, mornings, evenings, and holidays
- Detail-oriented and computer proficient in Microsoft Word and Excel
- Clear and effective written and verbal communication skills
- Knowledge of fair housing and relevant legal concerns to advocate for clients
- Ability to perform perimeter checks, fire watch duties, traffic control, and basic searches
- Must be able to lift, push, and pull 50 pounds
- Fluency in Spanish
What We Do
Mercy House Living Centers is a non-profit organization dedicated to ending the cycle of homelessness. Its mission is to be a leader in the field by providing a unique system of dignified housing opportunities, comprehensive programs, and supportive services. The organization works to help individuals find their way back home and achieve lasting self-sufficiency, ensuring that everyone has a safe and dignified place to live.








