At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
About the Role
Trust and Safety focuses on proactively managing risks in the EMEA region. The team also makes sure that safety incidents are managed quickly, effectively and empathetically. It is a key priority for us that everyone can feel safe while using Wolt - be it for ordering, delivering, or selling goods. Managing Safety risks is key to protecting our platform users (couriers, customers, merchants), and doing so with transparency and fairness is key to building trust with them. We are looking for a Safety Insights & Improvement Manager to support our Global Manager of Personal and Road Safety to scale our strategy and initiatives globally. In this role, you will support the development and execution of safety initiatives that increase safety for all of Wolt's platform users, while building trust through transparent and effective safety practices. You will operate across both strategy and execution—owning key operational programs, identifying risks, and driving continuous improvement in our safety controls.
What You’ll Be Doing
- Analyzing market-level safety trends and incident data, identifying key risk areas, and translating insights into actionable improvements
- Designing and implementing targeted safety initiatives to reduce incidents and improve outcomes for couriers and other platform users
- Collaborating cross-functionally with Product, Support, Legal, Policy, and Operations teams to implement safety improvements at scale
- Optimizing and evolving incident management tools and processes to ensure effectiveness and scalability
- Conducting deep dives into safety incidents and root causes, and driving continuous improvement in prevention and response mechanisms
- Supporting rollout of best practices and safety standards across regions
- Enabling local teams through training, guidance, and playbooks on personal and road safety topics
Qualifications
- 4–6 years of experience in Operations, Strategy & Planning, Trust & Safety, Risk, or similar fields, ideally within the Platform/Gig economy
- Experience or strong interest in Personal Safety, Road Safety, or Operational Risk management
- Knowledge/experience working with Jira and Looker tools
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights
- Proven program/project management experience
- Ability to thrive in a fast-paced, ambiguous environment
- Fluency in English is a must. Additional language (German, French, Greek etc.) are a plus
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
Skills Required
- 4-6 years of experience in Operations, Strategy and Planning, Trust and Safety, Risk, or a similar field
- Experience or strong interest in personal safety, road safety, or operational risk management
- Knowledge or experience working with Jira and Looker
- Strong analytical and problem-solving skills, including translating data into actionable insights
- Proven program or project management experience
- Ability to thrive in a fast-paced, ambiguous environment
- Fluency in English
- Additional language skills, such as German, French, or Greek
Wolt Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolt and has not been reviewed or approved by Wolt.
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Equity Value & Accessibility — Corporate postings highlight equity as part of the compensation package, offering ownership potential alongside salary and benefits. Mentions of stock in certain locations indicate accessible participation beyond base pay.
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Leave & Time Off Breadth — Job materials describe generous vacation allowances and strong time‑off policies in several markets. A global parental‑leave policy with top‑ups beyond statutory levels is also cited.
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Wellbeing & Lifestyle Benefits — Materials describe wellness support such as an Employee Assistance Program, fitness or sports perks, and product credits or discounts. Country‑specific allowances and perk platforms add practical lifestyle value in some locations.
Wolt Insights
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
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