The Safety/Driving Eligibility Assistant primarily answers and follows-up on incoming calls from the “How Am I Driving” program, including TM communication and point assessment. This team member will professionally answer complaint calls and gather information that will be utilized to improve driver safety performance. The Safety/Driving Eligibility Assistant assists store and Distribution Center management with systems and process questions related to Motor Vehicle Records (MVR’s).
ESSENTIAL JOB FUNCTIONS
Administer the “How Am I Driving” program including accepting and professionally handling customers/callers. Communicating incidents to managers/supervisors, identifying drivers, following up to ensure corrective action forms are received, and assess points accordingly.
Process and distribute mail to the Safety Team.
Process disqualifying offences that are reported according to department procedure and ensure that new MVR’s are ordered according to policy.
Work with stores and DC’s to ensure the MVR dashboard reflects accurate data.
Assist store and DC management with questions regarding MVRs, MVR entry, driver eligibility, and any other process or determination issue.
Notify store and DC management of ineligible drivers, as well as identify drivers that additional information is needed.
Ensure that all red-light citations are processed, to include point assessment and monetary deduction from TMs account(s) when drivers are identified.
Enter motor vehicle accident data into team members’ MVR.
Ensure compliment calls are communicated to the store/DC’s and ‘You Rock” awards are sent to the team member identified.
Recommend solutions and assist in identifying trends and suggestions to reduce motor vehicle accident frequency.
Communicate with and assist Store and DC leadership in all aspects of our delivery policies and eligibility by maintaining a high customer service level, without compromising the company’s legal position.
Follow-up to ensure MVR and drug test are completed as per policy and follow-up compliance checks are made.
Other job duties as assigned
Work with Risk Department management and team members in other risk management areas to ensure coverage to meet customer needs are met as assigned.
Provide department back up as needed.
Perform all other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:High school diploma or equivalent (GED)
Proficiency in word processing, databases, spreadsheets and related software
Strong communication and organizational skills
Ability to manage multiple tasks with strong detail orientation
Desired:College degree or some advanced training
Knowledge of O’Reilly Auto Parts store and distribution center operations
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [email protected] or call (800) 471-7431 option , and provide your requested accommodation, and position details.
Skills Required
- High school diploma or GED
- Proficiency with word processing, databases, spreadsheets, and related software
- Strong communication skills
- Strong organizational skills
- Ability to manage multiple tasks
- Strong attention to detail
- College degree or advanced training
- Knowledge of retail store and distribution center operations
O’Reilly Auto Parts Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about O’Reilly Auto Parts and has not been reviewed or approved by O’Reilly Auto Parts.
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Equity Value & Accessibility — Equity-style upside is strengthened by an Employee Stock Purchase Plan that allows eligible full-time team members to buy ORLY shares via payroll deductions at a discount, improving access to ownership. This creates a tangible wealth-building lever that is positioned as stronger than many retail peers’ stock purchase offerings.
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Inclusive Benefits Coverage — Retirement access is broadened because both part-time and full-time team members are immediately eligible to enroll in the 401(k). Whole-person support also extends beyond full-time staff through O’Care Solutions, which is described as available to full- and part-time team members at no cost.
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Wellbeing & Lifestyle Benefits — Wellness and support benefits are expanded through the Live Life Well program, which can reduce medical premium share when specific health criteria are met. O’Care Solutions adds lifestyle and wellbeing coverage through counseling and practical supports like legal/financial consults and caregiving resources.
O’Reilly Auto Parts Insights
What We Do
O’Reilly Auto Parts started as a single store and has grown into a leading retailer in the automotive aftermarket industry with more than 6,100 locations and counting. With more than 94,000 team members, O’Reilly has expanded into 48 states, Puerto Rico, Mexico, and Canada. O’Reilly, headquartered in Springfield, Missouri, has a deep commitment to serving our customers, community, and our team members. Our culture values make O’Reilly the best place to work and grow! Whether you're interested in running a local store, managing a distribution center, or climbing the corporate ladder, O’Reilly has a career path in which you can truly thrive. Find out what it means to Live Green at our Fortune 500 Company and come work at the O! Mission: O'Reilly Automotive intends to be the dominant supplier of auto parts in our market areas by offering our retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level.
