Safety and Security Associate

Department: Safety & Security
Reports to: Manager, Safety & Security
Job Type: Full-time and Part-time – Regular
Job Classification: Hourly (Non-exempt)
Workplace Location: Los Angeles – Academy Museum
Compensation: $20.00 per hour

Summary/Objective:

The Safety & Security Associate will provide security for the facility and ensure the safety of the exhibits, art objects, visitors, and staff. We are seeking an individual who is reliable, punctual, and committed to maintaining high-level customer service that will strengthen the guest experience and create an environment that is safe, engaging, and inviting. Safety & Security staff are considered essential workers and may be required to work during emergency conditions (e.g., natural disasters, fires, civil disturbances, protests, pandemics, etc.).

This position is hiring for the following shifts:

• Full-time: Swing Shift, Night Shift
• Part-Time: Mid Shift, Swing Shift

Essential Functions of the Job:

• Be assigned to a regular or special post; assignments may change daily and without notice.
• Maintain high visibility while on assignment.
• Maintain a positive, empathetic, and professional attitude towards guests.
• Patrol assigned areas on foot and conduct security tours assisted by electronic devices as assigned to ensure personnel, visitors, building, and exhibitions security.
• Greet visitors, and provide information, directions, and other assistance to ensure a positive visitor experience.
• Assist visitors and staff in the safe evacuation from the building. May respond to incidents and emergency calls according to Academy Museum policy.
• Enforce Academy Museum security policies and procedures using good judgment and excellent public relations skills. Refer unresolved concerns or issues to the shift supervisor.
• Ensure all scheduled business appointments are verified and properly directed to staff or museum department upon arrival.
• Monitor activity and immediately report any discrepancies observed (e.g., suspicious activity, security breaches, facility and safety hazards, and emergencies).
• Contact emergency responders, such as police, fire, and/or ambulance personnel, as required.
• Prepare routine, standardized reports and notifications for security management.
• Participate in daily calls and training.

Required Competencies:

• A high school diploma or equivalent certificate of completion.
• 1+ years of experience in a safety & security or customer service position within a museum, public performance venue, or similar institution.
• Must possess a valid California BSIS guard card OR be able to obtain one prior to your first day of employment.
• Demonstrated experience interacting with the public in a professional manner- courtesy, positive demeanor, and good judgment.
• Experience working in a business or employee entrance lobby.
• Experience issuing staff or visitor ID badges and maintaining a daily accountability log.
• Good communication skills, both verbal and written.
• Strong attention to detail and awareness of surroundings.
• A commitment to diversity, equity, accessibility, and inclusion.
• Ability to work a set schedule to include weekends and holidays. The scheduled hours may change weekly due to museum events.

Preferred Qualifications:

• Experience in a control room-related field is a plus but not required.
• Experience in building evacuations and emergency response preferred but not required.

Physical Demands:

• Ability to perform the essential functions of the position, which include moving and remaining in a stationary position for long periods (up to 7 hours per shift).

• The interview process may include an assessment designed to provide insight into a candidate's work style and strengths.

Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture.

Benefits:

• Comprehensive medical, dental, and vision coverage.
• 15 days of PTO, plus company-paid holidays.
• Additional time off including summer hours, winter hours, and a cultural floating holiday.
• Paid sick leave.
• Paid parental leave.
• 401k retirement plan with a company match
• Clean Air Commuter Program
• Employee Assistance Program through CompPsych Guidance Resources.
• Wellness benefits through Cigna Healthcare.
• Free access to 16,000+ online courses through LinkedIn Learning
• Free Academy membership screenings
• Free tickets and screenings at the Academy Museum
• Employee discounts through LifeMart and Working Advantage