We have an exciting opportunity for a Safe Deposit Associate to join our Safe Deposit team here at Harrods. Your role is to provide an exceptional level of service in a discreet luxury environment. Ensuring the customers’ needs are exceeded to the best of our ability
About the Role
The Safe Deposit Associate will work with within a team with your main tasks beinggranting customers access to their Safe Deposit facility, completing applications with potentialcustomers, carrying out customer due diligence for potential customers and obtaining outstanding payments from clients. Your responsibilities will also include, engaging with clients and building their trust in the Harrods brand on a day-to-day basis
Job Responsibilities
- Build relationships with clients to ensure they have trust in our service and the Harrods Brand
- Carry out due diligence on customers and using a risk-based approach, complete a comprehensive due diligence document for the business to review.
- Assist with day to administrative tasks such as producing invoices and answer customer telephone queries
- Deliver world class bespoke service to each individual client, ensuring their requirements are at the heart of everything we do
About You
The ideal candidate will have strong customer service focus when dealing with both internal and external parties while always being professional. It is important that you have Excellent interpersonal and communication skills as well as excellent time-management skills with the ability to balance.
You will also have the following;
- Ability to perform duties effectively with minimum supervision and guidance.
- Good PC literacy (Microsoft Office essential)
- Ability to perform duties effectively with minimum supervision and guidance
- Passion for learning
- Flexibility and readiness to adapt to changing priorities
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
PermanentDepartment:
Safe Deposits (Andres Kairuz)Skills Required
- Strong customer service focus when dealing with internal and external parties
- Excellent interpersonal and communication skills
- Excellent time-management skills and ability to balance priorities
- Ability to perform duties effectively with minimum supervision and guidance
- Good PC literacy (Microsoft Office essential)
- Passion for learning
- Flexibility and readiness to adapt to changing priorities
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
