Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.
You’ll be part of the Software Services team for Higher Education & Research with opportunities to collaborate, learn, and grow while impacting some of the most prestigious higher education and research institutions in the US and Canada.
Your day-to-day responsibilities may include:
- Supporting technical activities throughout the SaaS upgrade lifecycle, from preparation and planning through upgrade execution, testing, go-live, and stabilization
- Assisting with environment preparation, configuration, validation, and other technical tasks required for client upgrades
- Researching and analyzing technical issues, using available information and resources to troubleshoot, identify potential root causes, and help determine appropriate next steps
- Researching, analyzing, troubleshooting, and helping resolve technical issues identified during upgrade activities
- Collaborating with SaaS Project Managers, Technical Consultants, Engineering, Support, and other teams to coordinate upgrade activities and resolve issues
- Communicating technical status, risks, issues, and dependencies clearly to project team members
- Following established upgrade processes, technical procedures, checklists, and quality standards
- Maintaining accurate project documentation and capturing technical findings and resolutions
- Contributing to continuous improvement by identifying recurring issues and helping develop tools, documentation, job aids, and process improvements
- Building knowledge of Huron’s Research Suite software, SaaS environments, upgrade processes, and supporting technologies
- Participating in upgrade activities that may occur outside standard business hours, including evenings or weekends, as needed
Required:
- U.S. work authorization is required
- Bachelor’s Degree in a computer science related field or equivalent work experience
- Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java
- Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio
- Strong critical thinking, analytical, and problem-solving skills, with the ability to investigate issues, evaluate information, and develop potential solutions
- Ability to work independently and in remote team environments
- Strong written and verbal communication skills
- Ability to communicate technical tasks and concepts to nontechnical internal and external stakeholders
- Ability to context switch and juggle multiple competing priorities
- This position is remote, infrequent travel required
- Ability to consistently work West Coast business hours (8am-5pm or 9am-6pm PT)
Preferred:
- 1-3 years of experience working in a customer or internal software support position
- Experience supporting enterprise class, multi-tier web applications
- Analyze and interpret various types of logs, such as IIS, SMTP, Event Logs, and custom output
- Familiarity with SQL and C#
- Familiarity with source control concepts
The estimated base salary range for this job is $65,000 - $90,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $70,200 - $100,800. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
Position LevelAnalystCountryUnited States of AmericaSkills Required
- U.S. work authorization
- Bachelor's degree in a computer science-related field or equivalent work experience
- Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON, and Java
- Experience with Microsoft software, including Windows Server, IIS, SQL Server, and Visual Studio
- Strong critical thinking, analytical, and problem-solving skills
- Ability to work independently and in remote team environments
- Strong written and verbal communication skills
- Ability to communicate technical tasks and concepts to nontechnical stakeholders
- Ability to context switch and manage multiple competing priorities
- Ability to work remotely with infrequent travel
- Ability to consistently work West Coast business hours
- 1-3 years of experience in a customer or internal software support position
- Experience supporting enterprise-class, multi-tier web applications
- Ability to analyze and interpret IIS, SMTP, Event, and custom application logs
- Familiarity with SQL and C#
- Familiarity with source control concepts
Huron Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Huron and has not been reviewed or approved by Huron.
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Retirement Support — Retirement programs include a company 401(k) match positioned as a core element of total rewards, signaling strong long‑term savings support. Company materials and filings describe a competitive match structure with broad availability.
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Equity Value & Accessibility — An employee stock purchase plan provides company‑matched RSUs on purchased shares and is broadly accessible across the workforce, indicating meaningful equity participation. Company filings outline the plan’s match design and wide eligibility.
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Leave & Time Off Breadth — Policies emphasize flexible/unlimited PTO, paid holidays, and parental leave with caregiving resources, reflecting expansive time‑off options. Careers and benefits pages present flexibility and time away as core components of the package.
Huron Insights
What We Do
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. By embracing diverse perspectives, encouraging new ideas and challenging the status quo, we create sustainable results for the organizations we serve.
