SaaS - Strategic Account Manager

The Enteprise Account Manager position at ServiceTrade is a key position within the organization as the primary business point of contact for our customers.   This position is responsible for retention and the expansion of customers’ investment in ServiceTrade applications and services.   You will be responsible for a portfolio of enterprise level customers, and ensuring customers understand the ServiceTrade customer journey.   You will ensure that your customers increase their business revenue through the adoption and optimal usage of ServiceTrade’s apps and services.  You will engage with customers along their journey by conducting business reviews, establishing growth plans, demonstrating solutions, and ensuring that issues are addressed by appropriate departments within ServiceTrade.  You will work well in a team environment and in communication with other ServiceTrade departments, such as Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing.

We are looking for smart, competitive, career-oriented professionals who want to impact the growth of our business and of our customers. 5+ years previous Account Management experience is required with 2+ years working at the Enterprise level.  A natural curiosity, intelligence, grit and focus on learning and improving day over day is required.

We offer a competitive salary plus bonuses for success, health benefits (including dental), focus on sales training and professional growth.

This is a position in our Durham/RTP, NC office for applicants in and around Raleigh, Durham, Chapel Hill, Cary, Apex, and surrounding areas. Our office is located just off I-40 on Miami Blvd. We’d love for you to come to the office 1-2 days a week. Will consider fully remote for the right individual. 

Key Responsibilities and Activities:

Maximize Retention and Minimize Churn

• Engage key customer executives and users as the primary business point of contact with ServiceTrade customers
• Conduct regular business review conversations with customers to drive usage, adoption, and value realization within the ServiceTrade application
• Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade
• Assist customers by doing application walkthroughs and getting appropriate resolution on issues from Customer Support and Professional Services teams

Increase Customer Investment in ServiceTrade applications and services

• Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations
• Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base
• Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.com in addition to maintaining accurate forecasts of ARR increases 

Training and Administration

• Maintain high level of understanding of Commercial Service Contractor industry and ServiceTrade products and services through certification and ongoing training
• Prioritize activity through effective time management and scheduling of customer reviews and communications
• Maintain accurate customer account records and effectively document activity in Salesforce.com 

Knowledge and Skills

• Relationship development skills at all levels within a client organization
• Highly organized and ability to prioritize activity and work in a fast paced, team environment
• Understanding of SaaS, Cloud-based software preferred
• Selling experience and understanding of sales process strongly preferred
• Professional oral, written, presentation, and interpersonal communication skills
• Proficiency with Google Apps, Salesforce.com, Zoom preferred

 Additional Information:

This is a hybrid in our Durham/RTP, NC office 2 days a week (T/TH). Our office is located just off I-40 on S Miami Blvd. 

A few things you'll want to know:

What does ServiceTrade do?

ServiceTrade is the software platform that helps commercial mechanical and fire contractors grow their profit. We help contractors control costs by improving service and project operations and equipping technicians with the tools they need to work more productively during a persistent skilled labor shortage. In addition, serviceTrade helps contractors grow quality revenue by selling more service and inspection agreements and providing a premium experience that increases customer loyalty.

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions, and every employee understands our goals and what their role is in achieving them. Read about our company culture on our Meet the Team page. 

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, FSA and Dependent Care, Critical Illness and Accident  
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Quarterly Volunteer Program

Want to know more? 

Go ahead and apply! Let’s get to know each other.

#LI-hybrid

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VT,VA,WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.