SaaS Renewals Specialist

Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia.

For more information, please visit at https://www.foxit.com

We are seeking a detail-oriented and customer-focused SaaS Renewal Specialist to join our team. The successful candidate will be responsible for managing the renewal process for our SaaS products, ensuring a high rate of customer retention and satisfaction. This role involves working closely with customers, understanding their needs, and providing solutions to maximize their investment in our products.

Roles & Responsibilities:

· Manage Renewal Pipeline: Monitor and manage the renewal pipeline to ensure timely and accurate renewals of SaaS subscriptions.

· Customer Engagement: Engage with customers through phone, email, and virtual meetings to discuss their renewal options, benefits, and any concerns.

· Negotiation: Handle negotiation of renewal terms and pricing with customers to maximize retention and value.

· Retention Strategies: Develop and implement customer retention strategies to minimize churn and enhance customer satisfaction.

· Customer Feedback: Collect and analyse customer feedback to identify opportunities for product improvement and increased customer satisfaction.

· Cross-functional Collaboration: Work closely with Sales, Customer Success, and Product teams to ensure a seamless renewal process and address any issues that may arise. Reporting: Maintain accurate records of customer interactions and renewals in the CRM system and provide regular reports on renewal status and forecasts.

· Upselling and Cross-selling: Identify opportunities to upsell and cross-sell additional services and products to existing customers.

Qualifications & Experiences:

· Education: Bachelor's degree in business, Marketing, or a related field.

· Preferably 2-5 years of experience in a SaaS renewal, sales, or customer success role.

· Technical Aptitude: Proficient in CRM software (e.g., Salesforce), Microsoft Office Suite, and other in-house systems, with the ability to navigate across various platforms.

· Communication Skills: Excellent verbal and written communication skills with the ability to present complex information clearly.

· Negotiation Skills: Strong negotiation and problem-solving skills.

· Customer Focus: Demonstrated ability to build and maintain strong customer relationships.

· Organizational Skills: Exceptional organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.

· Analytical Skills: Ability to analyse data and metrics to inform decision-making.

Nice to Have:

· Experience with SaaS products and understanding of the SaaS business model.

· Knowledge of customer success best practices.

· Familiarity with subscription billing and contract management.

Benefits we offer:

· Competitive salary and bonus structure.

· Comprehensive health insurance.

· Paid time off and holidays.

· Professional development opportunities.

· Flexible working hours to choose as per schedules.