Job Description:
The SaaS Project Manager is responsible for managing the onboarding and deployment of our SaaS solutions. They are functional project managers working closely with the customer counterpart to deploy and integrate Agilent products or services into the customer environment. The Project Manager additionally will, escalate client issues (when appropriate), and collaborate with other Agilent teams, as needed.
Principle Duties/Responsibilities:
Act as functional consultant for clients. Understand and analyze client business requirements, provide guidance on optimal configuration options to meet client needs, and prepare client for deployment.
Effectively communicate project expectations to clients, colleagues, and project sponsors in a clear and timely manner.
Oversee multiple, simultaneous projects by continually motivating clients, ensuring project expectations/timelines are met, and issues are addressed.
Develop project plans based on client requirements, arrangement of project team, and resources available.
Can lead meetings, update customers, and maintain documentation that is shared with customers, sales and management.
Understands customer needs and goals to mitigate risk and ensures effective delivery of Agilent services and solutions.
Stay abreast of new releases and product functionality to ensure successful implementation for clients.
Collaborate with Customer Success Manager to ensure successful onboarding.
Contribute to special projects as needed to ensure successful service deployments, improved internal processes/methodologies, and ongoing retention/satisfaction of client base.
Escalate and support exceptional client situations.
Collaborate with all other internal teams.
Maintain and continuously improve SaaS implementation methodology and processes.
As an Agilent employee, we expect that you perform your duties and responsibilities to the best of your ability. We further expect that during your employment by Agilent, you devote your full business time and energies to the business and affairs of Agilent, and do not undertake any other employment from any person or entity.
Qualifications
Has a relevant scientific background with previous laboratory experience or laboratory instrumentation experience
4+ years of experience and proven track record of project delivery on the Implementation team, or related experience
Ability to quickly grasp customer requirements and propose creative solutions
Outstanding communication and organizational skills
Excellent analytical, leadership, and problem-solving skills
Ability to build and foster good relationships
Ability to balance competing priorities
Self-motivated and directed individual
Team-oriented perspective
Ability and willingness to travel 20-25% of the time.
Bachelor’s degree, or comparable experience
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least February 4, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $93,760.00 - $175,800.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: 10% of the TimeShift: DayDuration: No End DateJob Function: Services & SupportSimilar Jobs
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Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
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