SaaS Implementation Engineer - EMEA

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

The SaaS Implementation Engineer is part of the SaaS Enablement team within Varian’s Multi-Disciplinary Oncology business unit. We are responsible for the efficient delivery of SaaS implementation projects.
We are seeking an organized individual with excellent communication skills to support MDO implementations. In this role, you will work closely with Project Managers and Customer Success Managers to deliver on implementation projects. This role is a contributing member of a deployment team responsible to deliver multiple SaaS offerings to Varian's vast customer base.

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Role Description:

• Build credibility with technical, clinical, and business stakeholders. Be comfortable discussing and configuring network connectivity to the Varian Cloud (AWS and Azure), setting up/troubleshooting HL7 messaging, Cloverleaf, addressing security configuration needs/concerns, discussing, and configuring VPNs, Whitelisting, and working cross-functionally within Varian to deliver a memorable, positive customer experience
• Provide customer-facing technical expertise, primarily during implementation, across domains such as networking, data interoperability, security, and operations for Varian's Software-as-Service portfolio
• Serve as an active part of the SaaS Enablement Team to deliver a successful implementation from kick-off through go-live
• Develop and foster relationships with the internal customers: SaaS project team, other partners inside Varian’s network
• Update and maintain customer cloud supported products environments as needed
• Compile status reports to the assigned project manager/manager
• Collect and analyze data providing feedback identifying opportunities to improve the implementation and customer satisfaction
• Performs cloud product installations and configuration, as well as on premise connectivity, using system tools where available for implementation and upgrades
• Promptly respond to incidents and other events as necessary
• Works with cloud-based and on premise (physical and virtual) environments, operating systems, databases and other software and networking technologies
• Reviews scope of work for assigned tasks and tracks to completion
• Reviews customer IT infrastructure and project plans to ensure they meet documented installation requirements
• Completes all necessary task documentation to meet Varian’s Quality processes and procedures
• Requires limited direct supervision
• Attend planning calls and provide technical input as needed
• Complete company provided training within prescribed timelines
• Reports to the Director of the SaaS Enablement Team

Requirements and Qualifications

• Able to work in fast paced environment and on multiple tasks in organized, efficient manner
• Excellent communication skills
• Passion for delivering excellent customer experience ratings
• 2-5 years’ experience
• Cooperative and composed, good team player
• Willingness to travel to designated events 15% travel required
• Professional fluency in English

Typical Education and Experience:

• Bachelor’s Degree or equivalent in a technical discipline with some post-Graduate work (or equivalent experience).
• Required: experience using Microsoft Office suite, (Word, Excel, PowerPoint, etc.)
• Required: Experience in IT, Cloud and Networking
• Desired: Experience with Flowchart and Diagraming Software 

Our global team:

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated. 

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