We are seeking a SaaS Engineer to manage, optimize, and maximize value from Dropbox’s SaaS ecosystem. The ideal candidate has hands-on experience administering collaboration platforms (Google Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are secure, scalable, and fully leveraged, enabling Dropboxers to get the most out of their tools.
Responsibilities- Administer SaaS platforms: user management, security, permissions, workflows, integrations.
- Proactively evaluate new SaaS features and run pilots/adoption programs.
- Measure and report on adoption and usage trends across collaboration platforms.
- Identify opportunities to leverage AI, automation, and integrations for smarter collaboration.
- Troubleshoot and resolve SaaS-related incidents, documenting best practices.
- Deliver documentation, training, and communication to drive user enablement.
- 5+ years experience administering enterprise SaaS platforms (Google Workspace, Slack, Zoom, Dropbox preferred).
- Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda).
- Familiarity with SaaS APIs, integrations, and CI/CD pipelines.
- Strong analytical skills for usage data, adoption metrics, and feature impact.
- Excellent troubleshooting, problem-solving, and cross-functional communication skills.
- Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
- Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides
- Certifications in Google Workspace or Slack administration.
- Experience with SaaS adoption programs and driving user engagement.
- Familiarity with AI/ML-powered SaaS features.
- Background in SaaS spend optimization and vendor management.
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What the Team is Saying
What We Do
We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself—Dropbox is ready for you.
Why Work With Us
We believe people do their best work when empowered with autonomy and harmony, and we understand there’s no substitute for human connection. Our Virtual First model combines the flexibility of remote work with the power of in-person collaboration to create the best of both worlds: a distributed workplace, anchored in community.
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Employees work remotely.
While remote work is the primary experience for our employees, we also prioritize opportunities for quarterly in-person collaboration knowing that connection is vital to a thriving workforce. We focus on how we work, not where we work.
