Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
Job responsibilities and tasks:
- Handling support requests (tickets or incoming calls) according to the Veeam Service Level Agreement (SLA) and Veeam Support Case Handling;
- Providing initial support, diagnosing problems and determining the need for escalation;
- Performing issue analysis, including investigation of relevant log files or any other type of incoming data;
- Troubleshooting support requests, including running tests, adjusting configuration of supported products or underlying systems, fix application, installing updates and patches;
- Ensuring proper and consistent communication of issue status to customers, providing necessary instructions and guidelines;
Requirements:
- Bachelor’s Degree required (a combination of education and experience will be considered)
- Previous experience – 2 years of technical support experience of high-tech products/services is preferred
- Knowledge of virtualization industry and the ability to relay information to potential customers
- Familiarity with databases (SQLe), practical understanding of TCP/IP, Familiarity with Linux
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
Top Skills
What We Do
Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing data. Veeam has 400,000+ customers worldwide, including 82% of the Fortune 500 and 69% of the Global 2,000. Veeam’s 100% channel ecosystem includes global partners, as well as HPE, NetApp, Cisco and Lenovo as exclusive resellers, and boasts more than 35K transacting partners worldwide.
