Job Title- L2 Support Engineer
Experience- 4-10 years
Location- Bangalore(WFO)
Key Responsibilities:
• Provide advanced technical support for all major operating systems, including Windows, macOS, Linux, and others.
• Troubleshoot and resolve hardware and software issues on laptops, desktops, tablets, and mobile devices.
• Manage and resolve system and networking issues, ensuring minimal downtime and disruption.
• Perform regular system maintenance, updates, and patch management.
• Collaborate with team members to manage and support IT infrastructure projects.
• Lead and mentor junior engineers, providing guidance and technical expertise.
• Monitor system performance and implement improvements as needed.
• Ensure security and compliance standards are met across all systems and devices.
• Document technical issues, solutions, and best practices for future reference.
• Provide excellent customer service and support to internal and external stakeholders.
Qualifications:
• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Proven experience as an L2 System Engineer or similar role.
• Strong knowledge of major operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting and resolving hardware and software issues on various devices.
• Experience with network troubleshooting and management.
• Familiarity with system security practices and tools.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Experience in team management and mentoring is a plus.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Windows Server) are advantageous.
About the Company:
SA Technologies is a leading CMMI Level 5 certified organization in IT services, consulting, and staffing company headquartered in California, with a significant presence across the United States, Canada, and India. With over two decades of experience, SA Tech has established itself as a trusted partner for businesses seeking innovative and scalable technology solutions. The company specializes in delivering end-to-end IT services, including application development, cloud computing, enterprise resource planning (ERP), and IT staffing.
Skills Required
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)
- Proven experience as an L2 System Engineer or similar role
- Strong knowledge of Windows, macOS, and Linux operating systems
- Proficiency troubleshooting and resolving hardware and software issues on laptops, desktops, tablets, and mobile devices
- Experience with network troubleshooting and management
- Familiarity with system security practices and security tools
- Experience performing system maintenance, updates, and patch management
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills; ability to work independently and in a team
- Experience in team management and mentoring
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Windows Server)
What We Do
NextHire Consulting is an AI-driven recruiting platform that streamlines the hiring process for companies. By leveraging AI agents for sourcing, screening, and interviewing, the platform enables teams to focus on pre-qualified finalists. It provides data-driven insights into candidate soft skills and behavioral styles, aiming to disrupt traditional recruitment models with efficient, automated, and science-based talent acquisition solutions for businesses of all sizes.
