Sporty Group

SA Customer Success Specialist - Outbound Calls

Posted 8 Days Ago

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Mpumalanga, eThekwini Metropolitan Municipality, KwaZulu-Natal

In-Office

Junior

Sports

The Role

As an Outbound Calling Agent, engage customers through calls, reactivate accounts, communicate promotions, and provide product knowledge to enhance customer engagement.

Summary Generated by Built In

Sporty Group

Partnered with some of the World’s greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we’re on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, Sporty.com, Football.com and the newly launched SportyFM, we continue to lead with innovation and exclusive sports content.

Sporty is expanding and we're building the world's go to platform for everyday entertainment.

As an experienced Outbound Calling Agent, you will be responsible for engaging with customers who have registered on our platform, with the key objective of onboarding new customers, reactivating dormant accounts, and increasing conversion rates. You will act as the voice of the brand, combining clear communication, product knowledge, and performance-driven strategies to grow our player base.

What you'll be doing

Conduct high-volume outbound calls to:reactivate dormant or lapsed customers or communicate promotions, bonuses, and product features.
Achieve and exceed daily, weekly, and monthly KPIs.
Deliver exceptional customer engagement by providing product knowledge, promotions, our Loyalty programme, our extensive perks and offerings and support.
Accurately record customer interactions and outcomes in CRM systems.
Work flexible shifts, including evenings and Saturdays, to maximize contact opportunities.
Provide customer feedback to management to help optimize sales scripts, promotions, and processes.

What you'll bring

Previous outbound sales or telemarketing experience (preferably in South African iGaming, online sports-book and betting, financial services, or telecoms).
Strong sales skills with a track record of meeting/exceeding targets.
Ability to work shift patterns, extended hours, and Saturdays.
Computer literacy and experience with CRM systems.
Excellent communication skills (English required; additional South African languages a plus).
Results-driven with resilience in a competitive environment.

What’s In It For You

📍 Office in Mbombela (formerly Nelspruit), Mpumaplanga

💰 A competitive salary + individual performance based bonuses every quarter

🌴 20 Days Annual Leave + Public Holidays

📑 South African employment contract

📝 Referral bonuses & flash bonuses

💻 Top of the line equipment

Personalised Support

We’re committed to making our recruitment process accessible to everyone. If you need any adjustments or accommodations during the application or interview process, please let us know.

Your Move

If you're excited about this role, even if you don't meet every requirement, we'd still love to hear from you. We understand candidates may hesitate to apply if they don't meet all requirements, however your unique perspective is what helps us innovate and grow together.

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

Top Skills

Crm Systems

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The Company

London

326 Employees

Year Founded: 2013

What We Do

Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform which serves millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents.

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users, and attract and retain them with a dynamic and flexible work life which empowers them to create value and rewards them generously based upon their contribution.

We’re fortunate enough to have already built a capable and proven team of 500+ high achievers from a diverse set of backgrounds with a common thirst for excellence and we are constantly looking for more talented individuals to power our growth and serve our users further via their grit and innovation.