The S&OP Manager is responsible for leading the end-to-end Sales & Operations Planning process, ensuring alignment between commercial strategy, demand forecasting, supply capabilities, and financial targets.
This role requires a strong balance between analytical rigor and brand sensitivity ensuring product availability, optimized inventory levels, and service excellence without compromising exclusivity or brand positioning.
The role acts as a strategic business partner to Commercial, Marketing, Finance, and Operations teams.
Key ResponsibilitiesLead the S&OP Process
- Design, implement, and continuously improve the monthly S&OP cycle.
- Facilitate cross-functional meetings (Demand Review, Supply Review, Pre-S&OP, Executive S&OP).
- Ensure alignment between sales forecasts, supply constraints, and financial objectives.
- Present consolidated scenarios and risks to leadership.
Demand Planning & Forecasting
- Own the demand planning process across all channels (Retail, Wholesale, E-commerce).
- Develop statistical and judgmental forecasts incorporating:
- Historical sales data
- Market trends
- Product launches
- Promotional calendars
- Collaborate closely with Marketing and Commercial teams to integrate new product introductions and limited editions
- Monitor forecast accuracy (MAPE, BIAS) and implement corrective actions.
Supply & Inventory Management
- Partner with Supply teams and distribution centers to ensure optimal product allocation.
- Balance service level targets with inventory optimization.
- Manage stock allocation strategies
- Prevent stock-outs on hero SKUs while controlling overstock and obsolescence risk.
Financial Alignment
- Ensure the demand plan aligns with financial budgets and latest estimates.
- Provide volume and revenue projections to Finance.
- Lead scenario planning to mitigate risks (supply disruption, over-demand, underperformance).
- Support margin optimization through stock strategy.
Performance & KPI Management
- Track and report:
- Forecast Accuracy
- Fill Rate / Service Level
- Inventory Turns
- Days of Inventory on Hand (DOH)
- Obsolescence & Write-offs
- Identify gaps and implement continuous improvement initiatives.
Product Lifecycle & Launch Management
- Coordinate forecasting and supply planning for new product launches and limited collections.
- Manage end-of-life planning to minimize excess inventory.
- Work closely with global brand teams to ensure local execution aligns with global strategy.
Systems & Process Optimization
- Ensure data integrity across ERP and reporting systems.
- Develop dashboards for executive visibility.
- Bachelor’s degree in supply chain, Engineering, Business Administration, or related field.
- 5–8+ years of experience in S&OP, Demand Planning, or Supply Chain roles.
- Experience in luxury, fashion, beauty, or premium consumer goods is highly preferred.
- Strong analytical skills with advanced Excel and planning systems expertise.
- Proven ability to lead cross-functional processes.
- Financial acumen and strong business orientation.
- Excellent communication and stakeholder management skills.
- High attention to detail with strategic thinking capability.
- Fluent Spanish and English are required; French is a plus.
Skills Required
- Bachelor's degree in Supply Chain, Engineering, Business Administration, or related field
- 5-8+ years of experience in S&OP, Demand Planning, or Supply Chain roles
- Experience in luxury, fashion, beauty, or premium consumer goods
- Advanced Excel skills and planning systems expertise
- Proven ability to lead cross-functional S&OP processes and facilitate executive reviews
- Financial acumen and experience providing volume and revenue projections
- Fluent Spanish and English
- French language skills
- Experience coordinating forecasting and supply planning for new product launches and limited editions
- High attention to detail, strategic thinking, and stakeholder management skills
What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.
