As a Project Manager for Pharmacy Operations, you will be focused on supporting and building new fulfilment center technology and operational efficiency projects. You should have a functional understanding of ecommerce fulfillment operations and warehouse management systems in order to help bridge the gap between process and system design. This role will flex into analytics and industrial engineering projects, working with cross-functional teams at a fast pace to deliver results.
Our Pharmacy Operations Project Managers plan, coordinate, and direct internal teams to accomplish projects that move FC operations forward. This individual will be able to work under aggressive timelines and deliver high impact projects in addition to those defined by the business to accelerate our growth. The project manager will be able to partner with operations teams and technical teams and bridge gaps between the processes. They are executors who both implement and define standard work, they are prone to action, and can prioritize getting the right things done that make an impact. They will be able to define scope of work and project timelines and avoid scope creep ensuring completion on time and within budget. This individual is also a central point of communication to all partners and an extremely effective communicator; highly organized with an understanding of all aspects of a project with solid project management skills.
Responsibilities include:
- Able to develop Project opportunities and work with operations to define need and potential return on investment.
- Ability to understand and become a subject matter expert on the warehouse management system and drive projects within a high technical area to improve the integration of system and process.
- Ability to demonstrate DMAIC and LEAN methodologies to assess gaps in our processes caused by systems.
- Prepares, publishes, distributes and maintains a project schedule with landmarks for all cross-functional partners
- Support physical infrastructure projects such as capacity and racking projects, cart design, employee productivity efforts, and warehouse design.
- Monitors project progress, incorporates resolutions to potential project delays and communicates project status to leadership on a timely basis
- Ensures smooth and consistent communication and exchanges of data between operations and internal customers
- Oversees UAT testing and rollout of new software to sites of responsibility.
- Develops scoping documents and project proposals.
- Ability to flex into industrial engineering projects as required
- Monitors fulfillment of contract requirements to ensure quality and timeliness of services/deliverables
- Develop metrics and reporting systems as required to facilitate process health and improvements.
- Travel is required and depending on the current project assignment(s) could range from 0%-30%.
Job Requirements:
- Bachelor's degree or equivalent experience
- in Industrial Engineering or other Engineering subject area preferred
- 5+ years technical experience with project management
- 2+ years' experience functional experience in implementing process changes and managing large complex projects.
- Must have experience and knowledge of warehouse operations and WMS.
- Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency)
- DMAIC or LEAN experience and history of running projects that demonstrate these methodologies.
- Comprehensive computer application skills - Office, Project, CAD, SQL, Tableau
- Cross functional team management experience
- Perform business requirements analysis and design
- Perform gap analysis between physical processes and future operations needs and the have the ability to vet project requests and prioritize them accordingly
- Build structured prioritization and change management processes.
- Identify and recommend operations improvement opportunities to meet ever growing business requirements.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
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With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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