About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
Reporting to the Area Vice President (AVP), Enterprise Sales, the Regional Vice President (RVP), Client Sales, Mid-Market will be a proven sales leader who inspires high performance, develops exceptional talent, and consistently drives revenue growth. In this highly visible leadership role, you will lead a team of Mid-Market Client Account Executives (CAEs), expand Dialpad's footprint within existing customers, serve as an executive sponsor for strategic opportunities, and partner cross-functionally to influence product direction and customer success.
What you'll do
- Recruit, coach, and develop a high-performing team of Mid-Market Client Account Executives responsible for growing and expanding their book of business.
- Lead from the front by actively participating in strategic customer engagements, providing executive alignment, sales leadership, and deal support throughout the sales cycle.
- Drive pipeline generation, forecast accuracy, and disciplined opportunity management to exceed revenue targets consistently.
- Develop and execute innovative sales strategies that increase win rates, accelerate growth, and deliver an exceptional customer experience.
- Analyze sales performance, market trends, and customer insights to inform business strategy and identify growth opportunities.
- Partner cross-functionally with Product, Marketing, Customer Success, and Enablement to influence product direction and improve go-to-market execution.
- Foster a high-performance culture through ongoing coaching, mentorship, and career development, building the next generation of sales leaders.
- Continuously improve sales processes, tools, and operational efficiency by identifying opportunities to innovate and scale.
- Optimize team resources and collaborate across the business to successfully launch new products, enhancements, and strategic initiatives.
- Be a hands-on, scrappy leader who enjoys rolling up your sleeves, solving problems, and helping your team succeed.
Skills you'll bring
- Bachelor's degree or equivalent practical experience.
- 5+ years of B2B SaaS sales experience.
- 3+ years of experience leading and developing Mid-Market sales teams.
- Proven ability to build high-performing teams that consistently exceed revenue goals.
- Strong business acumen with exceptional analytical, problem-solving, and decision-making skills.
- Highly organized with the ability to prioritize effectively and manage multiple initiatives in a fast-paced environment.
- Excellent communication, executive presence, and emotional intelligence, with a passion for coaching and developing others.
- A proactive, resourceful leader who takes initiative and brings creative solutions to complex challenges.
- Experience coaching sales teams using MEDDPICC, SPICED, or similar enterprise sales methodologies.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Skills Required
- Bachelor's degree or equivalent practical experience
- 5+ years of B2B SaaS sales experience
- 3+ years of experience leading and developing Mid-Market sales teams
- Proven ability to build high-performing teams that consistently exceed revenue goals
- Strong business acumen with analytical, problem-solving, and decision-making skills
- Ability to prioritize effectively and manage multiple initiatives in a fast-paced environment
- Excellent communication, executive presence, emotional intelligence, and coaching ability
- Proactive, resourceful leadership and creative problem-solving skills
- Experience coaching sales teams using MEDDPICC, SPICED, or similar enterprise sales methodologies
Dialpad Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dialpad and has not been reviewed or approved by Dialpad.
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Fair & Transparent Compensation — Compensation is viewed as competitive across many roles, combining salary, bonuses, equity, and benefits into a well-rounded package. Overall satisfaction with pay and total compensation is characterized as positive.
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Leave & Time Off Breadth — Paid time off is described as generous, with an unlimited PTO policy highlighted as a standout element. This breadth of time off is positioned as a central strength of the benefits package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, vision, disability, life insurance, and mental health benefits. Such coverage depth is presented as a core strength of the overall package.
Dialpad Insights
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
