Title: rtNOW Intake Scheduler Employee
FLSA Status: Non-Exempt
Job Type: Full-time (Benefit Eligible - 30+ hours)
Summary:
to organize and coordinate schedules and appointments between respiratory therapists and patients for the remote telerespiratory services with rtNOW. This position will rely on telephone skills to listen to the needs of the person requesting the appointment and requires the ability to manage multiple incoming and outgoing calls, calendars and appointment types. Multiple calls may be required to obtain the scheduled time. The scheduler will also manage cancellations and rescheduling. Data entry skills needed to complete medical intake in an accurate timely manner. Accuracy is extremely important and required. The individual will fulfill the required scheduled days/hours as the workload dictates.
The position is full-time and performance will be assessed by completion of the necessary workload in a timely manner. HIPAA training will be provided with expected compliance.
Requirements
Skills Required
- Apply problem-solving and critical thinking to identify data issues and adjust schedules
- Receive feedback from account team lead regarding completed work
- Follow intake quota and timeline requirements
- Monitor data sources for incoming data
- Communicate data entry progress with supervising manager
- Use phone, e-mail, text, and patient portal systems to schedule appointments
- Answer incoming calls, emails, and texts to greet patients and coordinate scheduling
- Coordinate with healthcare professionals about schedules and patient changes
- Resolve scheduling conflicts as they occur
- Background check and pre-employment drug screen
- Strong communication skills for managing calls and working with staff and clients
- Keen attention to detail and ability to adjust processes
- Ability to work independently with minimal supervision
- Professional phone voice and experience working with people
- Working knowledge of scheduling systems and computer skills; ability to use two monitors
- Customer service and problem solving skills
- Prior data entry and/or phone scheduling experience
- Clerical or administrative experience
- Computer/laptop with OS no older than 5 years
- Proficiency with internet browsers and desktop applications
- HIPAA compliance (training provided)
- Ability to sit and perform computer work and typing
What We Do
rtNOW is a virtual respiratory-care telehealth provider founded in 2016. It extends the reach of respiratory therapists through telerespiratory staffing solutions for home medical equipment and durable medical equipment providers, inpatient and outpatient care, and remote patient monitoring. The company operates remotely, providing respiratory therapist support across the United States and helping healthcare organizations deliver specialized respiratory services without requiring in-person staffing.
