The Role
Provides virtual education, coaching, and technical assistance to patients using CPAP and bilevel devices. Assesses compliance, reviews clinical testing and results, supports continuity of care, conducts outreach and follow-up, identifies care escalations, and communicates with clinical teams, patients, physicians, and referral sources. Participates in respiratory therapist training and follows departmental quality and clinical standards.
Summary Generated by Built In
Job Summary & Responsibilities
This employee performs virtual equipment education and coaching in a timely and professional manner.
- Generally responsible for the education and coaching of customers who have received CPAP and Bilevel devices
- provide technical assistance with equipment
JOB FUNCTIONS
- Participates in the training of all RTs/SETs
- Provides coaching/clinical outreach to patients via dialer as assigned
- Identifies escalations of care and makes recommendations as needed
- Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
- Assists customers through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary
- Ensures continuity of care by ensuring open communication with internal and external team members
- Provides customer follow up as required
- Reviews clinical testing/results to ensure appropriate standard of care of PAP device
Education
- High School Diploma or General Education Degree (GED), required
Education
- Graduate of an AMA approved respiratory program, required
Work Experience
- Minimum of one year experience in DME, required
- Familiar with equipment and services provided in the home healthcare setting or other experience in patient care
Knowledge, Skills, and Abilities
- Must have excellent customer service and human relations to interface with patients, doctors, and other referral sources
- Must be computer literate
- Work well individually and as team member
- Must function in fast-paced environment
Licenses and Certifications
- Must remain certified, registered, or licensed by the applicable state and/or national board governing clinical practice or as otherwise permitted by law
- In all states, CRTs and RRTs are qualified for this position
- Will be required to obtain additional state licensing for states assigned
Skills Required
- High school diploma or GED
- Graduate of an AMA-approved respiratory program
- At least one year of experience in durable medical equipment (DME)
- Familiarity with home healthcare equipment and services or other patient care experience
- Certification, registration, or licensure by the applicable state or national board governing clinical practice
- CRTs and RRTs are qualified for the position
- Obtain additional state licensing for assigned states
- Excellent customer service and interpersonal skills
- Computer literacy
- Ability to work independently and as part of a team
- Ability to function in a fast-paced environment
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The Company
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More!
