The Role
Gather and document business requirements for ServiceNow modules (GRC/IRM/CMDB/APM/TPM). Create BRDs, user stories, process maps, KPIs, and test scenarios. Support UAT, data validation, reporting, and stakeholder facilitation to deliver governance, risk, compliance, and dashboard solutions.
Summary Generated by Built In
Qualifications and Experience:
- Experience gathering and documenting business requirements
for ServiceNow Governance, Risk & Compliance (GRC), Integrated Risk
Management (IRM), CMDB, Application Portfolio Management (APM), or Technology
Portfolio Management (TPM) modules.
- Strong understanding of attestation, certification,
compliance, audit, risk management, and governance processes.
- Experience defining KPIs, scorecards, compliance metrics,
and executive reporting requirements.
- Proficiency in creating user stories, process maps, business
requirements documents (BRDs), and functional specifications.
- Experience supporting UAT, data validation, and requirements
traceability.
- Knowledge of ServiceNow workflows, Performance Analytics,
reporting, dashboards, and platform capabilities.
- Strong stakeholder management, facilitation, analytical, and
communication skills.
Technical Capabilities:
- Requirements Analysis and Documentation
- Business requirements gathering
- Acceptance criteria
- Use cases
- User story creation
- Requirements traceability
Process Modeling
- Workflow design
- Process mapping
- Gap analysis
Data Analysis
- Data mapping & validation
- Reporting & dashboard.
System Analysis
- Application dependencies
- Integration analysis
- Interface requirements
Testing and Quality Assurance
- Test scenario creation
- UAT facilitation
- Defect analysis
- Requirement validation
Compliance Awareness
- Access controls
- Data privacy
- Security requirements
- Audit controls
Requirements
Deliverables
- Develop Business Requirements Documentation (BRD),
Functional Requirements Documentation (FRD).
- Prepare Business Process Mapping.
- User stories.
- Create & Execution of Test Scenarios.
- Data Mapping.
- Stakeholder Analysis.
- UAT Support.
- Analyze results and creating reports for Management as
needed.
Must Haves:
- Experience gathering and documenting business requirements,
creating user stories for process maps, ServiceNow Governance, Risk &
Compliance (GRC), Integrated Risk Management (IRM), CMDB, Application Portfolio
Management (APM), or Technology Portfolio Management (TPM) modules.
- Strong understanding of attestation, certification,
scorecards, compliance, audit, risk management, and governance processes.
- Experience supporting UAT, data validation, and requirements
traceability.
- Knowledge of ServiceNow workflows, Performance Analytics,
reporting, dashboards, and platform capabilities.
- Strong stakeholder management, facilitation, analytical, and
communication skills.
Skills Required
- Experience gathering and documenting business requirements and creating user stories for ServiceNow GRC, IRM, CMDB, APM, or TPM modules
- Strong understanding of attestation, certification, scorecards, compliance, audit, risk management, and governance processes
- Experience supporting UAT, data validation, and requirements traceability
- Knowledge of ServiceNow workflows, Performance Analytics, reporting, dashboards, and platform capabilities
- Proficiency creating BRDs, FRDs, functional specifications, process maps, and user stories
- Experience defining KPIs, scorecards, compliance metrics, and executive reporting requirements
- Strong stakeholder management, facilitation, analytical, and communication skills
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The Company
What We Do
Maarut Inc. is a Canadian company specializing in IT services, technology staffing, and software development, dedicated to assisting businesses with digital transformation and solving business challenges through technology.
