RPA Support

Job Description

Skills and Knowledge: 

·         Ability to communicate abstract concepts with business stakeholders; 

·         Ability to coordinate with all levels of the organization to design and deliver technical solutions to business problems. 

·         Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution. 

·         Background in IT architecture 

·         Experience with developing and implementing automated RPA processes 

·         Experience with RPA design patterns and practices including queue management

Experience: 

·         3 years of IT support experience; 

·         At least 6 months of experience in RPA support 

·         Agile development experience 

·         UiPath experience and certification required 

Role description: 

·         Provides support to IT roles within the organization for RPA prerequisites implementation, IT environments setup, installing software, testing and production cut-over; 

·         Develop and maintain workflow standards; 

·         Create and maintain a library of all developed workflows for all processes; 

·         Solve technical issues related to the RPA platform  

·         Troubleshooting the basic network, application and access issues on Level 1 and Level 2 Basis 

·         Determination of root cause of incidents (configuration vs. defect) 

·         Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents 

·         Provides for the ongoing operations, availability and stability for RPA infrastructure such as Servers, network and VM guest as per requirements and business directives. 

·         Creates and maintains appropriate documentation under RPA Support team to ensure up to date inventory of infrastructure and processes  

·         Bridging between various team and if needed involving vendor support. Taking ownership of any issue reported on RPA platform. 

. Should be willing to work in different shifts (including night shifts)