If you are looking to excel and make a difference, take a closer look at us…
Overview:
This role will be responsible for identifying, analyzing, designing, and implementing intelligent automation solutions that go beyond traditional RPA, incorporating AI, machine learning, and other advanced technologies to optimize end-to-end business processes. This role will lead automation initiatives, mentor junior team members, and collaborate closely with business stakeholders and IT teams to deliver significant efficiency gains and enhance customer experience across the bank.
Responsibilities:
Strategy, Pipeline, & Innovation
Contribute to the development of the bank's overall automation strategy and roadmap.
Lead the identification and assessment of complex business processes for hyperautomation opportunities, considering feasibility, benefits, and strategic alignment.
Manage and prioritize a pipeline of automation projects, ensuring timely and high-quality delivery.
Drive continuous improvement in our automation methodologies and explore new and emerging hyperautomation technologies.
Conduct proof-of-concept (POC) and pilot projects to evaluate the feasibility and value of new automation technologies.
Architecture & Technical Design
Architect and design end-to-end hyperautomation solutions leveraging a combination of RPA, AI (e.g., NLP, OCR, Computer Vision), machine learning, and other intelligent automation tools.
Develop comprehensive technical design documents and solution blueprints for complex automation initiatives.
Execution, Delivery, & Operations
Oversee the development, testing, and deployment of robust and scalable hyperautomation solutions, ensuring adherence to best practices and governance standards.
Monitor and analyze the performance of deployed automation solutions, identify areas for optimization, and implement necessary enhancements.
Ensure proper documentation of automation solutions, processes, and operational procedures.
Governance & Technical Leadership
Establish and maintain automation standards, guidelines, and best practices within the organization.
Provide technical leadership and mentorship to junior RPA/Automation developers and analysts.
Stakeholder Management & Collaboration
Collaborate effectively with business stakeholders, process owners, IT teams, and vendors to define project scope, gather requirements, and manage expectations.
Present automation proposals and progress updates to stakeholders and management.
Skills & Experience We Are Looking For:
Education/Qualification: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
Minimum of 5 years in RPA development and implementation, with a strong understanding of hyperautomation concepts and technologies.
Deep expertise in at least one leading RPA platform (e.g., UiPath, Blue Prism, Automation Anywhere) and demonstrable experience integrating it with AI/ML capabilities.
Proven track record of successfully leading and delivering complex automation projects with significant business impact.
Strong understanding of AI/ML concepts and experience applying them to automation use cases (e.g., intelligent document processing, predictive analytics).
Experience with various technologies such as scripting languages (e.g., Python, VB.NET), databases (e.g., SQL), APIs, and cloud platforms.
Excellent analytical, problem-solving, and critical-thinking skills with the ability to understand complex business processes and identify automation opportunities.
Strong project management and organizational skills, with the ability to manage multiple projects and deadlines effectively.
Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
Proven ability to provide technical leadership and mentor junior team members.
Certification/Licensing Requirements: Professional certifications in RPA tools or methodologies (e.g., UiPath Certified Professional) are advantageous.
For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/
We appreciate your application and will be in touch with shortlisted candidates regarding next steps.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Skills Required
- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related field
- Minimum of 5 years in RPA development and implementation
- Deep expertise in at least one RPA platform (UiPath, Blue Prism, Automation Anywhere)
- Proven track record leading and delivering complex automation projects
- Strong understanding of AI/ML concepts and experience applying them to automation (e.g., intelligent document processing, predictive analytics)
- Experience with scripting languages (Python, VB.NET), databases (SQL), APIs, and cloud platforms
- Strong analytical, problem-solving, and critical-thinking skills
- Strong project management and organizational skills, ability to manage multiple projects
- Exceptional communication, presentation, and interpersonal skills
- Proven ability to provide technical leadership and mentor junior team members
- Professional certifications in RPA tools or methodologies (e.g., UiPath Certified Professional)
What We Do
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country. With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture. Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services
