RP Senior Technical Writer

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

Use information graphic design concepts to create effective messaging to internal and external audiences. Design and maintain business process and project documentation, supporting the development and maintenance of process and project documents to enhance productivity and effectiveness. 

Principal Duties & Responsibilities:

• Design informational graphics that combine text and graphical elements in a way that is innately understandable by multiple types of audiences.  Create conceptual communications that deliver a variety of important messages.  Responsible for the direct and indirect production of materials for internal and external customers.

• Generate documentation in accordance with appropriate standards and conventions through observation, interviews, written materials, vendor documentation and regulatory materials to support the management, analysis and improvement of business processes and ongoing projects.

• Capture and record data needed to model, simulate and analyze business processes; ensure data is complete and accurate.

• Provide business and technical writing support to all division projects and processes.  Understand business processes and documentation standards and conventions in order to effectively analyze, identify errors and omissions, and suggest process improvements.

• Identify and create process documentation needed by partners such as functional training departments to produce end-user training materials, IT for use in requirements and HR for organization/job design.

Skills and Background You’ll Need

• Experience:  4 years experience in Insurance Services Group; 5 years experience creating, writing and interpreting technical documents; demonstrated experience using PCs, including desktop publishing, graphic design, word processing and spreadsheet applications; experience working in a Web-based environment or the equivalent combination of education and/or relevant experience.  

• Education:  Bachelor’s degree in Business, Education, Graphic Design or related field.

Key Behaviors of a Successful Candidate

• Improvement Mindset:  Continually seeks new ways to apply digital and non-digital solutions to drive innovation, efficiency, effectiveness and transformation to create business/customer value.

• Adaptability:  Recognizes and is open to changing circumstances and alters behavior as necessary.

• Driving Success:  Takes action, initiates activity, pursues ambitious goals with persistence and shows resilience in the face of obstacles and setbacks.

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.