Office Manager - ROX

Tricon Residential is an owner and operator of a growing portfolio of more than 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential. For more information, visit Tricon Residential.

Job Description

The Office Manager-ROX (RXM) is responsible for logistics, communication and organization of their assigned Region of Excellence (ROX) to enhance operational excellence. RXM’s will play an active role in the entire ROX operations. The ideal candidate is a self-starter who understands the importance of confidentiality, remains focused under pressure and demonstrates an outstanding attention to detail. Candidate should deliver the highest levels of quality and thoughtfulness in all verbal and written communication. We are looking for someone who naturally operates with a hospitality service mindset, acts as an ambassador for the organization and can partner effectively across the company adapting to unique personalities and working styles.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Manage ROX Office Operations 

Create and manage Annual ROX Budgets – Expense Reports

Serve as primary point of contact for:

• ROX Office Vendors/Landlord, Utilities, Supplies, Seasonal Décor, etc

• Fleet Management Coordination

• IT Equipment needs and ID Badges

• Local Professional Groups

• Corporate Compliance – OSHA, Fair Housing, HR Mandatory Training

Intradepartmental Coordination:

• New Project Initiative Pilots/Rollout – W/D, Doorbell, Telecom, etc

• IT – New Systems Rollout coordination

• Legal – Post Notices, Certified Mail

• HR – Announcements, Surveys, L&D coordination

Assist with Local Reputation Management – Tricon is LOCAL!

• HOA, Realtors, Chambers, Local Rental Housing Council

• Assist with Habitability/Legal/Insurance claim coordination 

• Assist with meeting coordination for Compliance violations to include lease, HOA and Code Enforcement

• Collaborate with Centralized teams as needed 

• Provide weekly reports to Operations Manager-Resident Support

Manage all ROX Event Logistics 

• All Team Outings

• Corporate/Department visits

• Weekly Lunches

• Training – Reserve and set up meeting space

• Calendar management

• Uniforms

• Travel logistics – Book Hotels, Rental Cars, Flights, etc

Manage New Hire Experience 

• Serve as new hire liaison for first 5 days to elevate the new hire onboarding experience

• Set intro calls with departments and intro team members. Confirm systems access and profile photo.

• Educate new hires on the best contact for Tricon departments.

• Inform New Hire of various Tricon programs

Other

• Demonstrate knowledge of, and remain compliant with all Tricon Residential policies, rules, and regulations to ensure compliance with Fair Housing 

Qualifications:

• Team performance mindset. Consistently maintain an optimistic approach to work and life, recognizing and taking pride in opportunities to support and serve.

• Integrity and discretion. You uphold the highest level of integrity in all that you do. You build genuine relationships based on trust and respect and show compassion and empathy in all interactions. You display professional discretion and maintain the confidence of those that entrust you with information.

• Prioritization and problem solving. Your sound problem solving approach and ability to prioritize makes you an expert at bringing order to chaos and navigating uncertainty with grace, speed and confidence; you proactively seek out opportunities to identify and solve problems before they arise and are able to find solutions. You demonstrate an unwavering commitment to excellence, ensuring the details never slip through the cracks.

• Polished executive presence. You can build and maintain relationships across all levels of the organization. You tactfully negotiate complex business situations with sensitivity and discretion.

• Continuous Learner. You can quickly learn new technologies, programs and applications. Seek out opportunities to expand your skillset that will result in increased performance and productivity.

• Expert communication. You effectively drive consistency and understanding across the organization through effective communication. You understand the importance of both medium and timing in communications, skillfully adapt your style to match the content and context and meet the unique needs of your audience. You demonstrate excellent writing, editing, grammatical, and research skills.

• Gifted Multi-Tasker-You are able to take on many projects at once, understanding how to strategically accomplish what is put in front of you on time. You thrive in an environment that moves quickly, shifts directions and is entrepreneurial in spirit. You are not bothered by frequent interruptions.

Minimum Requirements:

• Bachelor's degree in a related field

• 3+ years of relevant experience managing 50+ person office

• Extremely proficient with Microsoft Office Suite with high aptitude for learning new software and systems

• Experience in project/program management preferred

• Demonstrated attention to detail 

• Basic financial acumen 

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.