As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.
Competitive salary | Parramatta based | 5 min from public transport hub
Work in a supportive team to meet crucial business goals
Join one of Australia's largest security companies and an Employer of Choice
About the Role
As a Rostering Coordinator (known internally as a Service Delivery Coordinator), you will manage workforce rosters, respond to operational requests, conduct employee welfare calls and ensure service delivery standards are maintained across a portfolio of clients.
This is a day-shift position with rostered shifts across weekdays and weekends.
Roster Pattern
Training: 8:00am – 4:00pm
Week 1: 5:30am – 1:30pm or 6:00am – 2:00pm (depending on portfolio)
Week 2: 10:00am – 6:00pm
What You’ll Bring
A strong commitment to delivering exceptional customer service.
The ability to work collaboratively in a supportive team environment.
Confidence managing competing priorities in a fast-paced setting.
Strong problem-solving skills and the ability to think on your feet.
Proficiency in Microsoft Office and the ability to quickly learn new systems.
Previous experience in rostering, administration, workforce planning or a contact centre is highly regarded.
What You’ll Need
Previous experience in rostering, administration, workforce planning or a contact centre environment.
Excellent communication and interpersonal skills.
A professional and confident phone manner.
Full Australian working rights.
Australian Citizenship (required due to government client requirements).
Ability to successfully complete a National Police Check.
Availability to complete your initial training from our Parramatta office.
Why Join MSS Security?
Supportive and inclusive team culture.
Genuine career development opportunities.
Stable, permanent role with a growing national company.
Convenient Parramatta location close to major transport links.
The opportunity to play a key role in supporting essential services across Australia.
Veterans are encouraged to apply.
If you enjoy working with people, solving problems and making every shift count, we’d love to hear from you.
MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.
We are proud to:
be certified by the Workplace Gender Equality Agency,
be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.
Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.
Skills Required
- Previous experience in rostering, administration, workforce planning or a contact centre environment
- Proficiency in Microsoft Office and ability to learn new systems quickly
- Excellent communication and interpersonal skills
- Professional and confident phone manner
- Strong customer service commitment and collaborative team orientation
- Ability to manage competing priorities in a fast-paced setting and strong problem-solving skills
- Full Australian working rights
- Australian citizenship (required due to government client requirements)
- Ability to successfully complete a National Police Check
- Availability to complete initial training from Parramatta office
What We Do
MSS Security is a leading Australian provider of security and emergency response services, protecting critical infrastructure and high-profile clients across all market segments.
