At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.
Summary: Rostering Coordinator
The Rostering Coordinator assists the Provisioning and Data Services team (PDS) as they provide support for customers partnering with Curriculum Associates. This team ensures all users are successfully onboarded into our i-Ready platform. The PDS team includes several groups. A coordinator's daily tasks will depend on the business and team needs but will span across all teams on PDS.
Essential Duties/Responsibilities:
• Understand and accurately identify the rostering method being used by each account (e.g., Clever, ClassLink, manual uploads, within i-Ready) and tailor troubleshooting accordingly
• Use Salesforce proficiently to manage, triage, and route cases to the appropriate teams or escalation paths, ensuring accurate categorization and timely resolution.
• Work with auto-provisioning technology and large datasets
• Troubleshoot customer and technical issues using a multitude of resources
• Work directly with educators to gather user data that will be onboarded into i- Ready
• Work with datasets in Excel to assemble student and staff rosters and then input that data into i-Ready
• Assist with account setup
• Work on district-specific projects
Required Job Skills and Abilities:
1. Excellent customer service skills.
2. Strong listening and communication skills (verbal and written).
3. Proficient with programs and applications such as Outlook, Salesforce, and Microsoft Office Suite products, (Word, Excel, PowerPoint) with a strong concentration in Excel.
4. Role requires attention to detail and time management skills.
5. Strong case-management skills.
6. Able to work independently, with some direction and collaboratively, in a team environment
7. Self-motivated, organized, and disciplined professional with the ability to multitask based on deadlines.
8. A team player who is excited to work productively and cooperatively with a wide range of people and disciplines.
9. Ability to provide sound technical advice on how to best diagnose and solve customer issues
10. Capable of explaining basic technical rostering setup processes to a non-technical audience.
11. Strong problem-solving capabilities and ability to develop creative solutions in a dynamic, high-volume environment.
12. Demonstrate integrity, ethical standards, and a professional demeanor.
13. Able to handle ambiguity and favorably navigate through stressful situations and pressing deadlines.
14. Adept at proactively identifying incremental improvements to implementation initiatives, processes, and procedures to maximize efficiency and productivity.
Required Education and Experience:
1. One or more years’ experience in a customer service role or similar position.
2. Or a combination of education and experience that demonstrates competency in the requirements of the position.
3. Preferred Qualifications: Bachelor’s degree and one or more years in a customer service role, ideally in EdTech rostering support.
* The role requires to work in U.S. Business hours *
Top Skills
What We Do
At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting equitable learning experiences for all students has driven the continuous improvement of our innovative programs. Our data-driven, research-backed cloud technology products transform how students learn, creating an environment where every child can thrive and rise to their potential.
Based in North Billerica, Massachusetts, and with offices and remote employees throughout the United States, Curriculum Associates has been awarded many recognitions as a top employer. Our team of more than 2,000 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. If this speaks to you, we welcome you to explore opportunities on our team.
Why Work With Us
Curriculum Associates is a mission-driven company that adheres to the tenets of conscious capitalism and a belief that businesses thrive when they put impact and people first. This means that we consider how every decision will impact our employees, the educators and children we serve, and the communities in which we operate.
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