The Role
Manage the hotel’s 24-hour room service and banquet operations, including a team of approximately 10 employees. Responsibilities include coordinating food and beverage delivery, supervising staff, recruiting and training employees, creating duty rosters, controlling orders and inventory, placing orders, closing daily accounts, collaborating with kitchen and front desk teams, and ensuring guest satisfaction, quality, hygiene, and operational standards.
Summary Generated by Built In
Under a name steeped in tradition, Kempinski, hoteliers since 1897, has traveled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage. The spacious resorts and stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury on their business or private trips.
Our in-room dining experience includes 24-hour service from breakfast to lunch to midnight snacks with the “order what you like” concept.
Do you have an eye for detail and work creatively and independently?
We are looking for you to manage our room service as Room Service Manager during the winter season 2026/2027.
Our in-room dining experience includes 24-hour service from breakfast to lunch to midnight snacks with the “order what you like” concept.
Do you have an eye for detail and work creatively and independently?
We are looking for you to manage our room service as Room Service Manager during the winter season 2026/2027.
Key Responsibilities
- Management of the room service and banquet department
- Management of a team of approximately 10 employees
- Coordination and operational implementation of room service activities
- Ensuring the timely and correct delivery of food and beverages to guests
- Management of personnel
- Control of orders
- Ensuring guest satisfaction
- Cooperation with the kitchen and front desk
- Maintaining inventory and ensuring high quality standards
- Ensuring an excellent guest experience with a focus on quality and hygiene standards
- Responsibility for recruitment, training, and development of the team
- Creating the monthly duty roster
- Placing orders, conducting inventories, and closing daily accounts
Skills, Knowledge and Expertise
- Completed training and at least 3 years of professional experience in a similar position in a comparable hotel
- Attention to detail
- Experience in leading a team
- Keen interest in team-oriented work
- Resilience, professional competence, tidiness, and a very high awareness of quality
- Structured and organized way of working
- Guest-oriented work and economic action
- English and German are required, other languages, such as Italian, are an advantage
Benefits
- Live and work in the heart of the Engadin Alps
- A wide range of creative opportunities
- A pleasant working atmosphere in a young and dynamic team
- International career prospects and development opportunities
- Outstanding employee benefits in all Kempinski hotels, among others
- Staff accommodation in the immediate vicinity of the hotel, including laundry facilities, a fitness and common room, a kitchen, and a wide range of dishes in our staff restaurant
- Free use of the in-house daycare center for employees' children
- Monthly employee activities such as skiing, snowboarding, and cross-country skiing courses, hiking trips, spa evenings, and German courses
- Internal “Feel Good Committee” to help shape all welfare issues
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Completed professional training
- At least 3 years of professional experience in a similar position at a comparable hotel
- Experience leading a team
- English language proficiency
- German language proficiency
- Attention to detail
- Structured and organized working style
- Guest-oriented and economically responsible approach
- Additional languages such as Italian
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
