Rooms Supervisor- Sports Illustrated Resort- Chicago

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Summary

Serves as a supporting role to the Guest Services and Housekeeping team.  Will partner with department and/or site leadership in the leadership, planning, organization and direction of the Guest Services and Housekeeping department to ensure the most efficient and effective manner possible, while maintaining the Company’s expected high quality standards. Will oversee daily operations of the Guest Services and Housekeeping departments. Provide supervision and direction of Guest Services Associates, Houseman and Housekeepers. Assist in front and back of house operations, maintaining room inventory at the highest levels of accuracy and efficiency. Promote highest level of guest and owner satisfaction, loyalty and successful resolution through housekeeping and customer service excellence.

Essential Job Functions

Responsibilities include, but are not limited to:

Responsible for overseeing the daily operation of the Housekeeping/Laundry and Guest Services:  Assist site and department leadership in overall unit and guest service operations, ensuring all are within standards as outlined in our Internal, Quality Assurance and Loss Prevention Audit Program.  Effectively supervises the housekeeping process, reporting issues where found, to ensure guest and owner satisfaction. Ensure daily check list duties and tasks are fully completed, analyzing reports as required  (40% time) Maintain positive customer and associate relationships: Foster a positive and engaging work environment based on Count on Me! Service. Demonstrate an ability to motivate and communicate expectations with humility and respect. Support leadership in an effort to ensure proper staffing and scheduling for maximum productivity. Interact with owners, guests, associates, answering questions and resolving satisfaction opportunities and train other associates to do the same. (40% time) Collaborate with department leadership and provide financial administrative support to the department: Provide input with department and site leadership regarding financial and operational aspects. Assist with management of monthly budgets, P&L reports, purchasing and inventory control. Assist in controlling costs to achieve maximum profitability. (15% time) Performs other duties as needed (5% time)

Travel Requirements

Infrequent travel required. Approximately less than 5% travel.

Minimum Requirements and Qualifications

Education

• High school diploma or equivalent required
• 2 years post high school education or equivalent experience preferred

Training requirements

• Valid Driver’s License
• CPR certification preferred (or willingness to obtain)

Knowledge and skills

• Basic understanding of resort financials
• Demonstrated leadership skills with ability to coach, mentor and train staff
• Excellent eye for detail/cleanliness
• Demonstrated ability to work under pressure
• Demonstrate analytical ability to grasp numbers and understand their impact
• Demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action
• Demonstrate highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation
• Ability to keep sensitive information confidential
• Professional appearance and excellent communication skills when dealing with guests, owners, vendors, contractors and corporate personnel
• Ability to accurately follow instructions, both verbally and written

Technical Skills

• Working knowledge of various computer software programs
• PC skills
• Microsoft Office – Word, Excel, Outlook
• Key Systems – Saflock
• Working knowledge of property management systems and Company reporting

Job experience

• One or more years hotel, timeshare or hospitality customer service experience preferred
• One or more years related housekeeping experience preferred
• Supervisory experience preferred

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.• Medical• Dental• Vision• Flexible spending accounts• Life and accident coverage• Disability• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)• Wish day paid time to volunteer at an approved organization of your choice• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)• Legal and identity theft plan• Voluntary income protection benefits• Wellness program (subject to provider availability)• Employee Assistance Program

Compensation

Generally starting at $24.76 - $30.96 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.