About the Role:
The ideal candidate will greet and register guests, providing prompt and courteous service with professionalism. Will assist with guests departing the Resort and can resolve and/or assisting with guest challenges throughout their stay. The Guest relations agent can promote hotel amenities and services to the guests.The Rooms J1 Management Trainee at Harborside is designed to cultivate future leaders in the hospitality industry by providing comprehensive training and hands-on experience in hotel operations. This role focuses on developing a deep understanding of the rooms division, including front office management, housekeeping, and guest services. Trainees will work closely with experienced managers to learn best practices and operational standards that drive guest satisfaction and business success. The ultimate goal is to prepare the trainee for a management position within the organization, equipping them with the skills and knowledge necessary to excel in a dynamic environment. By the end of the program, successful candidates will be ready to take on leadership roles, contributing to the overall success of the Harborside property and enhancing the guest experience.
Essential Functions - Job duties include, although are not limited to:
• Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Ensures guest knows location of room and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
• Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates.
• Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc.
• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Internal Relationships
Reports to Guest Relations Manager, Assistant Director of Guest Relations and the Director of Guest Relations
External Relationships
Has regular contact with Guest Relations, Bell Team and Experience Center, Housekeeping, GEMs, Destinations and Experience Teams
Qualifications
• Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
• Ability to access and accurately input information using a moderately complex computer system, including property management systems.
• Knowledge in Microsoft Office, Word and Excel.
Education/Experience Requirements
• High School graduate or equivalent required
• Degree in Hospitality or Hotel Management is preferred
• Experience in a luxury hotel/resort setting preferred
Physical Requirements
• Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Skills Required
- High school diploma or equivalent
- Ability to read, write, speak, and understand English effectively
- Ability to accurately use a moderately complex computer system, including property management systems
- Knowledge of Microsoft Office, Word, and Excel
- Degree in Hospitality or Hotel Management
- Experience in a luxury hotel or resort setting
- Ability to lift up to 50 pounds and frequently carry up to 25 pounds
What We Do
The Boca Raton, amidst 200 waterfront acres, is a private, gated Resort which provides a year-round escape for its members and guests. For nearly 100 years, people have experienced our unique vision of the coveted South Florida lifestyle. Now, a property-wide transformation is inspiring A New Golden Era, with new ways to eat, play, and stay. More than ever, the key to it all is our people—our team. Seize the opportunity to build your extraordinary future by becoming a key part of The Boca Raton, an icon of South Florida leisure. Enjoy perks that give you and your loved ones a taste of the exceptional experiences we provide our guests: - Travel discounts - Discounted meals - Exclusive property benefits - Discounted resort amenities in the summer - Camps and activities for associates' children Feel secure in your future while focusing on what matters today, including perks that promote financial wellness and work-life balance: - Competitive pay - 401(k) match - Paid life insurance - Mental wellness support Be celebrated for your hard work and surrounded by a team that lifts you up: - Associate appreciation month - Annual service and milestone awards - Monthly birthday celebrations Let your ambitions drive your dreams and take you as far as you want: - Tuition reimbursement - Lynn University discounts - Manager-in-training programs - Ongoing learning opportunities - Leadership development programs - Cross-departmental collaboration and job shadowing
