Omni Mount Washington Resort & Spa
As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state’s largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.
Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.
Benefits
- Comprehensive healthcare coverage with options for medical, dental, and vision plans.
- Paid time off for relaxation and rejuvenation.
- Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
- Support services including an Employee Assistance Program (EAP)
Resort Discounts
- Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
- 25% off Food & Beverage (excluding alcohol)
- 25% off Retail
- 25% off Spa Services
- Discounts on Ski & Golf Rentals, Canopy Tours, and other activities
Overview:
The main purpose of the Rooms Controller is to control the house the same day and short term. This person must assure that overbooking in room categories is reconciles and that room are reserved as efficiently as possible. The objective is to promote operations and marketing goals of maximizing revenue and guest satisfaction.
Essential Functions:
- To be thoroughly acquainted with all check-in policies and procedures.
- Ensure Select Guests, VIPS, American Express, and “chase the edit” are assigned and upgraded appropriately.
- To be thoroughly acquainted with all check-out policies and procedures.
- To be familiar with guest scenarios.
- To be familiar with all technical equipment related to the Front Desk.
- Review group resumes and note information in Log Book on the appropriate day.
- Review and clear all flags and respond to emails timely.
- To be familiar with all hotel facilities.
- Must have complete understanding of room type availability and knowledge of transferring reservations to and from Bretton Arms and Main Hotel.
- To be familiar with all hotel facilities.
- Must have complete understanding of room type availability.
- To be familiar with the inter-relationship between the different departments, especially Housekeeping and Room Service.
- Understands and complete the Rooms Controller Checklist daily.
- Ensure Duplicate Check is completed.
- Must have full understanding of Select Guest Program
- Must be able to train new Front Desk Associates.
- Manage all daily room changes.
- Understand the Reservations restrictions board.
- Must be able to run desk in short staff situations
- Must have complete understanding of blocking the house.
Qualifications:
- Attention to detail.
- Excellent communication skills.
- Excellent organizational skills.
- Must be able to multi-task.
- Must have knowledge of computer systems such as Opera PMS system, Canary, Teams, and Outlook
- Must be pleasant, friendly, and respectful of internal and external guests.
- Must be available to work flexible hours to include nights, weekends, and holidays.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Skills Required
- Attention to detail
- Excellent communication skills
- Excellent organizational skills
- Ability to multitask
- Knowledge of Opera PMS, Canary, Microsoft Teams, and Microsoft Outlook
- Pleasant, friendly, and respectful interaction with internal and external guests
- Availability to work flexible hours, including nights, weekends, and holidays
Omni Hotels & Resorts Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Omni Hotels & Resorts and has not been reviewed or approved by Omni Hotels & Resorts.
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Healthcare Strength — Health coverage is presented as comprehensive, including medical, dental, vision, telemedicine, employee assistance, and disability options. Feedback suggests these offerings exceed a basic hospitality package when combined with other core benefits.
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Retirement Support — Retirement benefits include a 401(k) with employer match, complemented by savings options such as HSAs and FSAs. Feedback suggests these elements add meaningful long-term value alongside base pay.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle discounts—covering hotel rooms, dining, spas, retail, transportation, and theme parks—are highlighted as strong perks. Tuition assistance, education discounts, leadership development, and hardship support further enhance the overall benefits experience.
Omni Hotels & Resorts Insights
What We Do
Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni Hotel and Resort showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni Hotels leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One" associate empowerment program.
