Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Complimentary meals in Team Member Café while working
- Team Member Hotel Rates, other discounts, perks and more
- Benefits are subject to eligibility and may vary by position
What We’re Looking For:
A detail-oriented Rooms Controller responsible for managing room assignments, coordinating guest preferences, and supporting front office operations. You’ll serve as the connection point between departments to ensure a seamless and personalized guest experience.
Who You Are:
Highly organized and efficient, with a sharp attention to detail
Service-oriented and proactive in identifying and solving problems
Able to work both independently and within teams, effectively managing multiple priorities
Excellent communicator, skilled at collaborating across departments
Stays calm under pressure, with strong decision-making abilities
Veterans and military spouses are encouraged to apply
What You Will Do:
Oversee daily room assignments for all guest arrivals, VIPs, special requests, and returning guests
Coordinate closely with Front Desk, Housekeeping, and Engineering to ensure timely room readiness
Pre-block VIP and special request rooms using arrival reports and group information
Review and resolve duplicate reservations, no-shows, and due-outs daily
Monitor and update Out-of-Order and Out-of-Service room statuses
Track and process amenity requests (rollaways, microwaves, cribs, etc.) and ensure accurate billing
Monitor all master accounts for proper check-in, check-out, and extension as required
Ensure all room changes are processed and communicated accurately to the appropriate departments
Assist Front Desk during high-traffic periods and provide guest service support as needed
Prepare and distribute daily reports including occupancy, arrivals, departures, and group status
Forecast room availability up to three days in advance and help manage overbooking risk
Communicate all guest preferences, special services, and group requirements clearly to operations teams
Assist with remote or group check-ins, rooming lists, and special block arrangements
Maintain a clean and organized back office and ensure readiness of supplies
Maintain regular and reliable attendance in alignment with company standards and operational needs
Embrace flexibility by performing other duties as assigned to support team and organizational goals
Other Responsibilities:
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned
Regularly lift up to 40 pounds, reach, bend, crouch, kneel, push, pull, and walk
Stand for extended periods during shifts
Your Qualifications Include:
Minimum of 1 year of front office or reservations experience in a hotel environment
Familiarity with hotel property management systems (e.g., Opera, Delphi, or similar)
Strong written and verbal communication skills
Ability to multitask and manage time-sensitive responsibilities
Flexible availability, including weekends and holidays
Skills Required
- At least 1 year of front office or reservations experience in a hotel environment
- Familiarity with hotel property management systems such as Opera, Delphi, or similar
- Strong written and verbal communication skills
- Ability to multitask and manage time-sensitive responsibilities
- Flexible availability, including weekends and holidays
- Regularly lift up to 40 pounds and perform standing, walking, reaching, bending, crouching, kneeling, pushing, and pulling
Loews Hotels & Co Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Loews Hotels & Co and has not been reviewed or approved by Loews Hotels & Co.
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Parental & Family Support — Paid parental leave, adoption assistance, Bright Horizons back-up care, and fertility coverage through WINFertility (lifetime maximum of $25,000) are explicitly offered. These benefits expand support for family-building and caregiving beyond standard hospitality offerings.
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Healthcare Strength — Multiple medical, dental, and vision plan options are paired with mental health resources through an EAP and 24/7 coaching via Headspace Care. This breadth indicates robust core health coverage with accessible wellbeing support.
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Retirement Support — A 401(k) program through T. Rowe Price includes a company match up to 4% with immediate 100% vesting. This structure enhances retirement savings value from the start of employment.
Loews Hotels & Co Insights
What We Do
Loews Hotels & Co is an American luxury hospitality company that owns and operates hotels and resorts across the United States and Canada.
