Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
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Rooms Controller
SUMMARY
The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival.
ESSENTIAL FUNCTIONS
- Pre-register reservations in Opera and create welcome packets prior to guest arrival
- Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue
- Answer incoming phone calls, handle guest requests and room moves
- Assign rooms at least seven days in advance.
- Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time.
- They will ensure that all group welcome materials are distributed accordingly.
- In addition, this position may be required to perform a combination of the following supportive functions, as deemed necessary by upper level management: create reservations for guests who are at the desk or who call in after hours
- Assist the guest reception desk with guest check-ins
- Process third party billing requests
- Assist Concierge and Guest Services teams as needed.
QUALIFICATIONS
- · High school or equivalent education required; Bachelor’s degree preferred
- · Previous customer service or luxury hotel experience required
- · Requires strong English language communication skills, both verbal and written
- · Must possess intermediate computer skills
- · Individual must have the ability to solve problems and make rational decisions
- · Knowledge of resort operations, its services, and facilities
PHYSICAL REQUIREMENTS
Position requires grasping, writing, standing, sitting, walking, stooping, bending, climbing, communication abilities, and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and colleagues. Individual must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must have the finger dexterity to be able to operate office equipment such as computers, printers, touch tone phones, and fax machines.
The pay scale for Rooms Controller is $26.00.
The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Skills Required
- High school diploma or equivalent
- Bachelor's degree
- Previous customer service or luxury hotel experience
- Strong English verbal and written communication skills
- Intermediate computer skills
- Experience with Opera property management system (PMS)
- Ability to solve problems and make rational decisions
- Knowledge of resort operations, services, and facilities
- Ability to stand and maintain mobility for up to four hours and finger dexterity to operate office equipment
What We Do
Montage International is an ultra-luxury hospitality management company founded by Alan J. Fuerstman. It encompasses a distinctive collection of hospitality brands, including the ultra-luxury brand Montage Hotels & Resorts and the luxury hospitality brand Pendry Hotels & Resorts, as well as Montage and Pendry Residences and the management of some of the country's premier golf courses and clubs.
