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The Role
Clean and maintain guest rooms, public and back-of-house areas to brand standards. Stock carts, follow room-entry and safety procedures, report maintenance issues and lost & found, secure rooms, assist coworkers, and adhere to company policies and emergency protocols.
Summary Generated by Built In
Doubletree Suites by Hilton Melbourne Beach Oceanfront is seeking Room Attendants who possess a friendly and positive attitude. In this role, you will be tasked with cleaning and maintaining guest rooms, public areas, and back-of-house spaces such as the linen room and laundry areas, in accordance with company procedures and standards, ensuring that we exceed our guests' expectations.
RESPONSIBILITES & DUTIES
- Stocking the cart to guarantee that sufficient cleaning supplies, equipment, and amenities are available for the proper cleaning of each room.
- Following knocking procedures before entering a guest room.
- Cleaning the assigned guest rooms and ensuring that amenities are replenished in each cleaned room. Completing the entire housekeeping checklist.
- Reporting cleaned rooms to the supervisor for inspection.
- Notifying any damages or hazards present in guest rooms, such as burned-out light bulbs, broken furniture, or malfunctioning lights.
- Securing guest room doors upon exiting.
- Maintaining neatness in the corridors and service areas at all times.
- Turning in all lost and found items as well as all guest room keys.
- Adhering to all company policies and procedures.
- Following safety and security protocols and regulations.
- Being knowledgeable about department fire prevention and emergency procedures.
- Utilizing protective equipment as required.
- Reporting unsafe conditions to management.
- Reporting accidents, injuries, near-misses, property damage, or loss to management.
- Ensuring a safe work environment by adhering to all safety and security procedures and regulations.
- All team members are expected to maintain a neat, clean, and well-groomed appearance, as specified in the team member handbook.
- Performing any related duties as requested by management.
- Assisting other housekeeping personnel as needed.
KNOWLEDGE SKILLS & ABILITIES
- 1-3 years of prior experience in a similar role.
- Bend and reach to dust, clean and make beds.
- Stand and walk for varying lengths of time, often long periods.
- Talk to many different kinds of people to give information, answer questions and provide required services.
- Visually inspect rooms for cleanliness and guest belongings that have been left behind.
- Use written communication skills to mark completed rooms on daily paperwork.
- Move fingers, arms and hands quickly and easily to perform cleaning duties.
- Lift all equipment and supplies on and off cart.
PHYSICAL DEMANDS
- Pushing heavy carts.
- Lifting fifty (50) pounds maximum.
Skills Required
- 1-3 years prior experience in a similar role
- Ability to stand and walk for long periods
- Ability to lift up to 50 pounds and push heavy carts
- Ability to bend, reach, and perform physical cleaning tasks
- Visually inspect rooms for cleanliness and left-behind belongings
- Use written communication to mark completed rooms and follow checklists
- Follow safety, security, fire prevention, and emergency procedures
- Maintain a neat, clean, and well-groomed appearance per handbook
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The Company
What We Do
An owner and operator of hotels around the globe, with over 500 hotels in more than 12 countries and 4 continents.
