Cyber Advisors Inc, (CA) headquartered in Maple Grove, MN, is looking for an experienced ROC Engineer. CA is a steadily growing IT managed services provider (MSP) business that specializes in a very high-quality, customer-focused approach to designing, managing, and maintaining our customer's IT environment. We have invested a tremendous amount of time to develop our technology, processes, and support platform. We are now adding to our team of outstanding individuals to help in our growth. Come grow with us!
You can learn more about us at https://cyberadvisors.com/
This is a full-time position- Hybrid. Working hours are Monday-Friday with occasional evenings and weekends.
ROLES + RESPONSIBILIES:
This is a full-time hybrid or remote position in the metro area of Minnesota. Working hours are Monday-Friday 8AM-5PM with occasional evenings and weekends.
This role will:
- Provide primarily remote support to our clients.
- Proactively anticipate, pre-empt, diagnose, and solve hardware, network, and software problems.
- Perform regular system updates and patch management to safeguard against vulnerabilities.
- Develop and maintain knowledge of the customer's specific business environment.
- Maintain documentation for system configurations, processes, and procedures.
TECHNICAL SKILLS:
- Strong knowledge of TCP/IP and networking fundamentals
- Strong knowledge of operating systems (Windows and macOS) and server management.
- Broad knowledge of hypervisor technologies (VMWare/Hyper-V)
- Broad knowledge of firewalls, switching and routing
- Broad knowledge of Windows Server, Active Directory, Exchange, DNS and DHCP
- Broad knowledge of MS Office 365 administration
- Broad knowledge of workstation, server and cloud backup solutions
- Experience with network security, anti-virus, and EDR/MDR solutions
QUALIFICATIONS:
- Dedication to customer satisfaction and getting it right the first time.
- Demonstrate ability to explain complex technical concepts to a non-technical audience.
- Strong trouble-shooting skills across a broad and diverse population and environment.
- Demonstrate ability to proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement.
- Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s).
- Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems.
- Appreciation of internal customer business, goals and objectives, strategies, and needs.
- Demonstrate ability to manage and prioritize multiple tasks, aggressive targets and deadlines.
- Demonstrate understanding of priorities and effective work procedures, self-manage work time and prioritize multiple tasks and problems.
- Passion for great customer service.
- Long-standing curiosity and love of technology.
- Proven ability to work with little or no supervision.
- High-quality, detail-oriented approach to work.
- Well-developed organizational skills.
- Reliable and punctual.
- Ability to quickly learn new technologies.
- Interest in building a long-term career position.
EDUACATION + CERTIFICATIONS:
The successful candidate will hold:
- Bachelor’s degree in Computer Science or commensurate work experience
- MD-102, AZ-104, FortiNet FCP or similar certifications
- 5+ years IT experience (MSP experience preferred)
Compensation / Benefits:
- Competitive salary depending on skills and experience.
- Vacation and PTO.
- Employer-paid Health and Dental Insurance for CA employees.
- Great opportunities for career advancement
- 401k with employer matching
- Paid time off to train for continuing education
- Disability and Life Insurance
- Bonuses eligible
About Cyber Advisors:
Cyber Advisors' culture is like no other. First and absolutely foremost, we believe in taking care of our employees and their families. Whether we are blowing off steam at Top Golf, gathering for a fun summer family picnic, or hosting sales –vs- engineering paintball war, we play just as hard as we work. We believe good things come to those who sweat.
Top Skills
What We Do
Cyber Advisors (CAI) is a privately held IT solution provider based in Maple Grove, MN, a northwestern suburb of Minneapolis. Since our start, back in 1997, CAI has grown from offering hardware, software and services to pushing the envelope on today's leading technologies for companies and agencies around the U.S. with a focus on network infrastructure.
Incorporated in 2001 by Shane Vinup and Igor Bogachev, Cyber Advisors began its mission to provide right-sized solutions that reduce & mitigate network-related downtime (thereby maximizing employee productivity), ensure data security & availability, and enable your organization to contain IT-related costs. Whether you partner with Cyber Advisors for full managed services, staff augmentation, project-based engineering expertise, or hardware/software purchasing, you gain a trusted partner that recommends solutions specifically tailored to your business objectives.
Whether you’re at the highest level of technical expertise or only know how to browse the Internet and use Microsoft Office, we ensure that you understand the solution being recommended from start to finish. That’s our promise.
