At Standard Bots, we're revolutionizing real-world automation by making robotic systems accessible to everyone. Our AI-powered platform enables robots to tackle unprecedented challenges through an intuitive instruction interface, bringing the power of software automation to physical spaces.
What you'll do
Provide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots
Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation
Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution
Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar)
Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service
Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement
Own ticket management processes and proactively recommend improvements where inefficiencies exist
Meet or exceed support KPIs including response time, resolution time, and customer satisfaction
Basic Qualifications:
Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field
2+ years of experience in technical support, field service, or a related role in robotics, automation, or technology
Proven troubleshooting skills with mechanical, electrical, or software systems
Understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals
Ability to explain complex technical concepts clearly to non-technical audiences — in writing and in conversation
Organized and able to manage multiple open support tickets simultaneously without dropping the ball
Are willing to travel occasionally (up to 25%) for training, customer support visits, or team events
Preferred Qualifications:
Working understanding of networking, protocols, and device connectivity
Experience with collaborative robots (cobots) or industrial robot programming
Understanding of machine vision, sensors, or end effectors
Understanding of Python, C++, ROS, or similar languages and have experience with Linux/Ubuntu operating systems
Compensation and Benefits:
The salary range for this role is $80,000 to $120,000, depending on experience. We are open to a variety of seniority levels for this role and will build compensation packages that are commensurate with seniority and skill level. Base salary is just one part of the overall compensation at Standard Bots. All Full-Time Employees are eligible for Employee Stock Options. We also offer a package of benefits including paid time off, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees.
Skills Required
- Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field
- 2+ years of experience in technical support, field service, or a related role in robotics, automation, or technology
- Proven troubleshooting skills with mechanical, electrical, or software systems
- Ability to explain complex technical concepts clearly to non-technical audiences
- Organized and able to manage multiple open support tickets simultaneously
- Willingness to travel occasionally (up to 25%) for training and support visits
Standard Bots Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Bots and has not been reviewed or approved by Standard Bots.
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Fair & Transparent Compensation — Pay is considered competitive for engineering roles, with total packages positioned strongly for robotics/AI startup markets. Feedback suggests compensation is structured to attract senior technical talent.
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Equity Value & Accessibility — Equity is widely offered through stock options, with some materials also citing an employee stock purchase plan. Feedback suggests ownership is a meaningful component of total rewards.
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Leave & Time Off Breadth — Generous or flexible time-off policies, including unlimited PTO and floating holidays, are highlighted. Flexible scheduling and remote-work programs help support time-off utilization.
Standard Bots Insights
What We Do
Standard Bots is redefining the field of robotics with its AI-powered robots which are designed and assembled in the U.S. Unlike traditional robots, which require complex programming, Standard Bots' innovative technology allows users to program robots through simple demonstration, making automation accessible to everyone. This approach facilitates the collection of high-quality training data, empowering our AI models to provide real-time control of robots that adapt to changing conditions. With the goal of enabling businesses of all sizes to deploy robots quickly and easily, Standard Bots builds products for a wide range of industrial and commercial use cases. For more information, visit standardbots.com
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