Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
We are looking for a Robotics Infrastructure Engineer to join our Perception group within the Software Engineering Team. Your job is to support the deployment of the advanced perception systems on our fleet of mobile robots. We are looking for people who thrive in a creative, collaborative and agile development environment. The Robotics Infrastructure Engineer will work proactively and in response to ad-hoc support calls to ensure the perception software system is running properly on the robots in the production warehouse automation environments of our customers.
What we do
The Perception team is primarily responsible for developing and improving perception algorithms that enable our robots to be robust and efficient in a warehouse environment utilizing their onboard sensors. We are part of a talented team of roboticists working on the heart of Symbotic’s automation solution – Symbot, the mobile robot. We are responsible for delivering solutions for the storage and retrieval use cases performed in a fully autonomous structure operating 100s of Symbots at customer sites.
What you’ll do
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Provide direct support for product release activities.
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Provide escalation support for short-term problem resolution activities.
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Use Teleoperation tools to directly interact with mobile robots in a remote location to resolve issues in production facilities.
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Interact with the Site Operations team at customer facilities to keep them informed of active Teleoperation and Software update activities.
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Create documentation of system-level functionality from a support perspective.
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Install highly configurable hardware interfacing software.
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Collaborate with the Product and Solution Architect, development and technology and Infrastructure, Operations, Engineering, Quality Assurance, and Systems Support to ensure Symbotic system has appropriate support to run 24x7.
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Understand the Symbotic Perception Infrastructure, including an understanding of all elements involved in the software deployment and installation of updates.
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Perform manual robot sensor calibration.
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Help with running bots in mock warehouse for testing software.
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This position will be onsite at our Wilmington, MA headquarters and Hybrid.
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This position requires flexible hours. Shifts may include (for example) 8AM – 4PM; 4 PM – 12AM; 12AM – 8 AM.
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Weekends and some Holidays on rotation.
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Participation in an “on-call” schedule to occasionally provide after-hours support.
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Up to 20% travel may be required.
What you’ll need
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Bachelor's degree in engineering or a related technical field.
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Exceptional customer service orientation for both internal and external customers.
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Minimum 2 years’ experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.
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Proficiency in using the Linux terminal for system administration and scripting tasks.
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Can demonstrate effective and disciplined troubleshooting problem solving methodologies.
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Strong documentation skills.
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Proven analytical and problem-solving abilities.
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Ability to effectively prioritize and execute tasks in a high-pressure environment.
Plus:
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Experience with Teleoperation, Remote Operation, Joysticks, and Gaming Interfaces.
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Knowledge of Linux and command-line scripting.
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Usage of version control software such as Git.
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Application support experience – either in office, in field or both.
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Experience with Windows OS and Linux application installation and updates.
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Understanding of Machine Learning concepts including data pipelines, labeling, and training.
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Scripting languages and data log analysis.
Our Environment
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Up to 20% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
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The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
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What We Do
The Symbotic story began in 2007 with a bold vision: to solve real-world challenges in the supply chain. Since then, we have combined deep expertise in warehouse operations with breakthrough technology to transform how goods are moved.
Today, Symbotic delivers fully automated, end-to-end supply chain solutions for some of the world’s largest retailers and wholesalers. Our systems integrate advanced robotics and A.I. to address the complexity of modern distribution, helping customers achieve new levels of efficiency, speed, and flexibility.
At the core of our platform is intelligent software that orchestrates fleets of autonomous robots within a high-density structure. This reinvention of warehouse automation enables faster throughput, maximized storage capacity, and precise order accuracy—creating measurable value across the supply chain.
We leverage innovations drawn from fields such as self-driving vehicles, computer vision, data analytics, machine learning, and structural design. to tackle the hardest problems in warehouse logistics. With our solutions, customers can streamline operations, reduce costs, and respond quickly to changing consumer demands.
Why Work With Us
Our robots are responsible for getting food and merchandise to thousands of store shelves across North America. We have both the excitement and ambition of a startup and the benefits of a proven company. We do important work for some of the biggest companies in the world; together we are changing entire industries.
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