Robotics Field Applications Engineer

Posted 3 Days Ago
Easy Apply
Hiring Remotely in USA
Remote
Junior
Artificial Intelligence • Hardware • Productivity • Robotics • Software • Automation • Manufacturing
GrayMatter Robotics is on its mission to transform manufacturing operations with AI-powered robots.
The Role
As a Robotics Field Applications Engineer, you will assist customers with product setup, training, and ongoing support, collect customer feedback, and collaborate with engineering to improve products. You will troubleshoot technical issues and perform preventative maintenance, with up to 75% travel required to customer sites.
Summary Generated by Built In

Summary

Headquartered in sunny Los Angeles, GrayMatter Robotics is an AI robotics company that empowers people with smart robot assistants designed for tedious and ergonomically challenging tasks. We bundle our AI software with off-the-shelf robots, sensors, and tools to create application-specific turnkey solutions for customers through a Robot-as-a-Service (RaaS) format.

As a Robotics Field Applications Engineer, you will join our Customer Success Team to help customers with initial setup, training, and ongoing support for our products. You will own the collection of customer requirements & feedback, work with internal engineering teams to improve the product, and identify new opportunities within the customer account. You will be instrumental in supporting the customers we serve, empowering the incredible people who are the backbone of the economy.

Role & Responsibilities

  • Make service calls to the customer when issues cannot be resolved over the phone.
  • Respond to customer texts and calls on the use of the system
  • Work with the product and engineering teams to improve both the customer experience as well as the Field Application Engineer experience.
  • Support local customer as needed. Regular visits required
  • Preventative maintainance and troubleshooting
  • In downtime assist other departments remotely

Minimum Quals

  • 2+ years of industry experience demonstrating hands-on Hardware/Software skills, experience with manufacturing automation or similar field
  • Demonstrate knowledge in troubleshooting and use of tools, hand tools, power tools, measurement tools, etc.
  • Effective communication skills and strong interpersonal skills to work with internal and external stakeholders
  • Perform multiple tasks concurrently and respond to emergency situations effectively
  • Ability to communicate technical/complex information both verbally and in writing.  Documentation is key.
  • Ability to solve technical problems effectively, efficiently, and independently
  • Willing to travel up to 75% of the time and work with customers at their sites nationwide (mostly located along the east coast)

Preferred Quals

  • Bachelor’s Degree in Engineering (or a related discipline), or equivalent professional experience 
  • Familiar with industrial facilities and equipment
  • Experience resolving software and hardware challenges in complex cyber-physical systems
  • Basic experience with ROS, Python, and/or C++ coding

 

GrayMatter Robotics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage and embrace applicants of all backgrounds to apply!

 

GrayMatter Robotics is committed to providing reasonable accommodations for candidates with disabilities. If you believe you require accommodations during the recruiting process, please contact [email protected] to submit your request.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation for this position includes the base salary range of $60,000-$80,000 USD plus equity. We also provide comprehensive benefits and perks which include but are not limited to unlimited PTO, 401(k) plan + employer match, regular offsite events, a discretionary fund for enhancing productivity and so much more!

Top Skills

C++
Python
Ros

What the Team is Saying

Rishav
Michelle Lo
Achille Verheye
The Company
HQ: Gardena, CA
75 Employees
On-site Workplace
Year Founded: 2020

What We Do

Headquartered in sunny Los Angeles, GrayMatter Robotics is an AI robotics company that empowers people with smart robot assistants designed for tedious and ergonomically challenging tasks. We bundle our AI software with off-the-shelf robots, sensors, and tools to create application-specific turnkey solutions for customers through a Robot-as-a-Service (RaaS) format.

We help manufacturers improve shop floor workers’ quality of life, increase production capacity, and reduce scrap, repair, and rework costs. Our software combines commercially available robots and multi-modal sensing with artificial intelligence to create smart robotic assistants that are well-suited for complex operations in high-mix manufacturing and service applications.

Why Work With Us

We are developing brains for robots to transform them into smart assistants for helping humans in tedious and ergonomically challenging tasks. We’re hardwired with integrity and tenacity to innovate. We care deeply and foster an energetic and collaborative team dedicated to developing robotic solutions to tackle complex and challenging problems.

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GrayMatter Robotics Offices

OnSite Workspace

Our team works fully onsite at our headquarters in sunny Los Angeles, CA. We partner directly with each teammate to maintain flexibility and support the occasional work from home day.

Typical time on-site: None
HQGardena, CA

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