Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.
Job DescriptionAs a Robotics Application & Training Manager, you have ownership of the execution of the strategy for our customer technical support throughout North America. Your skills and experience in Industrial Robotics or Automation allow you to maintain a high level of technical expertise within your team and to nurture a culture of excellence.
Thanks to your leadership, you will lead all our training and application support operations and ensure that our customers and their teams can conceptualize, deploy, operate and optimize their applications with Stäubli robots while benefiting from their full performance.
As a key member of our organization, both a leader and a team player, you will make a decisive contribution to the achievement of our objectives in terms of customer satisfaction and revenue growth.
Reports to:
Robotics Head of Services North America
Responsibilities and Objectives:
Lead & Develop Training Excellence:
- Manage and develop a high-performing training team
- Design and deliver training programs (operation, programming, troubleshooting, safety)
- Develop digital training materials, manuals, and LMS content
- Evaluate trainees and manage certification processes
- Conduct skills gap analysis and continuous learning strategies
Drive After-Sales Application Support:
- Act as escalation point for complex application issues
- Oversee hotline support and remote diagnostics
- Coordinate with field service teams for issue resolution
- Reduce downtime and ensure fast resolution
Ensure Application Excellence in the Field:
- Support robot integration, setup, and optimization
- Develop custom programming and application solutions
- Perform on-site troubleshooting and performance improvements
- Validate training effectiveness through real-world deployment
Build Technical Knowledge & Continuous Improvement:
- Maintain technical knowledge base and best practices
- Analyze recurring issues and provide R&D feedback
- Drive continuous improvement of training and application processes
- Stay updated with robotics and automation trends
Collaborate & Drive Business Impact:
- Work cross-functionally with service, sales, and engineering
- Support service growth through training and application excellence
- Monitor KPIs (customer satisfaction, resolution time, training impact)
- Contribute to service strategy and revenue development
Adheres to all safety, quality and environmental standards
Qualifications- Bachelor’s degree in Engineering, Robotics or related field
- 5+ years in robotics or application engineering
- Experience in technical training and after-sales support
- Strong leadership and communication skills
- Expertise in programming, integration, and troubleshooting
- Ability to manage multiple priorities
Work schedule:
- Willingness to travel as required both domestically and internationally (up to 15%)
- This position will report to the Duncan, SC office with flexible (hybrid) schedule after completion
#LI-PH1
Stäubli Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- Bachelor’s degree in Engineering, Robotics, or a related field
- 5+ years of experience in robotics or application engineering
- Experience in technical training and after-sales support
- Strong leadership and communication skills
- Expertise in programming, integration, and troubleshooting
- Ability to manage multiple priorities
STÄUBLI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about STÄUBLI and has not been reviewed or approved by STÄUBLI.
-
Leave & Time Off Breadth — U.S. offerings include PTO, paid holidays, and parental leave. Some roles also advertise a 38-hour work week with early Friday closures, reinforcing time-off strength.
-
Healthcare Strength — U.S. materials cite multiple medical plan options (e.g., Kaiser and Blue Shield in CA) along with dental coverage. Health insurance is presented as a standard part of the package.
-
Retirement Support — A 401(k)/retirement plan is part of the U.S. package. Job postings additionally reference a vesting income plan, indicating layered retirement support.
STÄUBLI Insights
What We Do
Stäubli is a global industrial and mechatronic solution provider with four dedicated divisions: Electrical Connectors, Fluid Connectors, Robotics and Textile, serving customers who aim to increase their productivity in many industrial sectors. Stäubli currently operates in 28 countries, with agents in 50 countries on four continents. Its global workforce of 6,000 shares a commitment to partnering with customers in nearly every industry to provide comprehensive solutions with long-term support. Originally founded in 1892 as a small workshop in Horgen/Zurich, Switzerland, today Stäubli is an international group headquartered in Pfäffikon, Switzerland.
