Robotic Process Automation Platform Administrator

This role offers a hybrid work schedule; offering the flexibility to work remotely two days a week, while providing the opportunity for in-person collaboration. Sponsorship is NOT available for this position.

Overview:

We are seeking an experienced RPA (Robotic Process Automation) Platform Admin with a solid background in server administration and infrastructure architecture, design and scalability. As an RPA Platform Admin, you will oversee the entire automation platform and the running processes. You will handle any server issues (Application and Database) and work with Incident Management and other Enterprise Platform teams in the bank. This role is ideal for a self-starter with excellent problem-solving and analytical skills, and very strong infrastructure /administration background, especially in fast-paced environments.

Primary Responsibilities:

• Systems Admin for entire RPA Platform and Infrastructure
• Setup and configure all VDIs that the digital workers (bots) will be utilizing. Work with the team to Troubleshoot and resolve issues in process workflows to maintain seamless automation.
• Create and manage incident tickets, particularly through IT Service Management tools (preferably ServiceNow).
• Analyze current processes, identifying and resolving issues or trends for optimal automation performance.
• Collaborate with cross-functional teams and work autonomously to support new requirements and changes with RPA Infrastructure.
• Complete other related duties as assigned.
• Work closely with Technology management, senior Engineers, and support teams on a regular basis to implement and manage the design, development, and execution of technical solutions that meet or exceed current and future needs of the organization.
• Creation of support and architectural documentation, standards, policies, analysis, and testing.
• Regularly and independently interact with business partners of varying associate and management levels to ensure clarity of the problem/opportunity and elicit business requirements.
• Coordinate vendor interactions and/or vendor resources as needed.
• Mentor and coach less experienced engineers, technicians, and integrators. 
• Review documentation, proposals, and changes proposed by less experienced staff.
• Seek to expand knowledge and understanding of Financial Services trends, practices, and technologies on a continuous basis.
• Follow and promote use of industry best practices, standards and procedures.
• Maintain a strong aptitude and working knowledge of Bank applications, systems, development environments. Maintain a detailed understanding of vendor technologies and services used by the Bank.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Education and Experience Required:

• 6-8 years professional experience in a technical engineering position involving infrastructure design technologies, data management and/or system design
• Knowledge of Agile methodology
• Strong Infrastructure background including but not limited to
  • Windows Server Administration
  • vSphere and Vmware VPC administration
  • Cloud setup and infrastructure (Azure Tenants)
• Knowledge including but not limited to
  • IIS configuration
  • MS .NET Framework implementation
• Need to know what RPA is and a general idea of how it works
• MS SQL Database Administration
• Power BI Administration
• Ability to understand a process workflow setup and troubleshooting.
• Knowledge of IT Service Management tool and incident ticket creation (Preferably ServiceNow)
• Ability to translate complex business and functional requirements into structured high- quality implementations using any variety of industry standard approaches
• Advanced knowledge and advanced expertise in industry and/or vendor technologies
• Able to meet with clients of varying levels to gather, document, and analyze system specifications and requirements, work closely with integrators, developers, and testers in the fast-paced environment
• Able to solicit, gather, document, and analyze system specification and requirements
• Ability to use effective facilitation skills and techniques to elicit and review requirements from a diverse range of stakeholders and group size
• Understanding of how the people, processes and technology within an organization interact in relationships and patterns to create a feasible solution on projects of medium to high complexity
• Understanding of how supported technologies interact with other systems and services
• Effective influencing skills
• Process-oriented

Preferred Experience

• RPA/process Automation Administration (Blue Prism to be exact)
• Fintech experience – preferably Banking
• Kibana Administration
• PowerShell/Scripting
• SharePoint Administration

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $110,635.01 - $184,391.68 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBuffalo, New York, United States of America