installation, commissioning and customer handover/sign off for automation solutions with driverless transport systems. Provide
technical support to the aftersales department, undertake change requests and on-site error analysis.We offer:
• Be involved in the design, development and implementation of hardware and software systems.
• Identify and resolve complex problems, applying your problem-solving skills to deal with various technical issues.
• Create and review project and component specification documentation.
• Design the system layout, including the warehouse plan with driving paths and pick/drop locations, using AutoCAD.
• Adjustment of the AGV routes and parameters
• Testing and validating the overall solution and certifying conformity
• Strong involvement in Risk assessment & Impact assessment with PM before final submission to customer
• Collaborate with customers on full system design, approval, and acceptance.
• Perform system emulation analysis and review the results.
• Be part of the on-site team during system startup and implementation of the Go-Live phase.
• Develop strong customer relationships.
• Facilitating controlled AGV demonstrations at KION ITS UK&I locations or on customer sites
• Undertaking proof of concept (PoC) configuration automation solutions with AGVs within a customer’s operation
• Performing training for end customers
• Supporting the service organisation as a technical specialist consultant – on site, via telecoms/digital platform & via
remote diagnosis
• Coordination of possible root cause(s) of failure with our automation partners and achieving fastest possible issue
resolution for our customers
• Follow up KPI onsite (errors, availability, pallet/h performance, etc.) with recommendation of action plan.
• Pre and post sale application and system support
• In your role you a full certification is required. It is mandatory that you pass all the trainings and internal certifications
when required by your line manager.
Interfaces:
Internal:
• Robotic Engineering
• Technical Product Support
• ITS EMEA RAE team members & management
• Director(s) (Aftersales and Intralogistics)
• Regional Senior Management
• Intralogistics Solutions Management and Colleagues
• Project stakeholders
External:
• Customers
• Technical Experts – 3rd parties/suppliers
Required functional competencies / experience / qualifications:
• Engineering qualification, Bachelor’s degree or similar or experience in the automation industry
• Proficiency in computer skills, including AutoCAD and Microsoft Office
• Experience in material handling automation equipment is advantageous, preferably with AGVs and pallet conveyors.
• Experience with WMS, WCS, or Control Level Software is advantageous.
• Demonstrates and applies a broad knowledge in the field of specialization through successful completion of moderately
complex assignments.
• Ability to apply complex knowledge of fundamental concepts, practices, and procedures in the particular area of
specialization.
• Desire to travel extensively across the UK&I (primarily), plus Europe (up to 80% peak travel time)
• Experience in commissioning of complex plants/systems would be an advantage.
• Ability to represent the company in front of the customer.
• Excellent communication skills, both written and verbal
• Fluent spoken & written English language skills essential.
• Ability to work well in an environment of international teams.
• Strong organizational skills
• Self-starter who will take initiative to identify issues and pursue resolutions.
• Strong problem-solving skills
• Self-motivation
• Good listening skill
• Attention to detail.
• Full driving license
Top Skills
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries.
We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers.
Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.
With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis.
No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally.
Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
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