At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We AreWe are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Robot Operations Manager is responsible for global fleet allocation, readiness, and regulatory alignment across all Serve markets. This role ensures that each neighborhood and city launch receives the right robot count, at the right time, with the right capabilities to meet demand and comply with local requirements. They’ll be the connective tissue between Expansion, Policy, Hardware, and Ops—owning the source of truth for global robot allocation.
XF Teams: Fleet Maintenance, Supply Chain, Hardware, Policy, Product, Data analyst, Ops
JOB DUTIES
Model, forecast, and recommend robot allocations for all new and existing markets.
Maintain the master allocation calendar tied to supply chain, repairs, upgrades, and city launch timelines.
Partner with Supply Chain to ensure hardware availability aligns with market launch sequencing.
Maintain a live database of regulatory requirements for every operating area (speed limits, sidewalk rules, identifiers, permitted zones, operational restrictions, etc.).
Work with Policy to ensure every robot deployed in a region meets regulatory requirements and configurations.
Work with hardware to track compliance renewals, certifications, and region-specific requirements (e.g., safety labels, UL/FCC, battery transport rules).
Act as the primary bridge between Expansion, Product, Fleet Maintenance, Policy, and Hardware.
Provide launch teams with clear robot readiness and compliance status before every deployment.
Identify bottlenecks and create system improvements around provisioning, upgrade flows, and global fleet firmware and software tracking.
Build and maintain analytical models to determine ideal robot counts per neighborhood based on density, demand forecasts, and utilization goals.
Monitor post-launch performance and recommend reallocations to maximize fleet utilization.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
3–7 years in operations, supply chain, robotics, mobility, or a similar fast-paced hardware + field operations environment.
Strong analytical skills (SQL or Sheets modeling).
Cross-functional experience with hardware, policy, or compliance.
Detail-obsessed, highly structured thinker with strong communication skills.
Ability to travel 10% of the time
Preferred Experience, Qualifications, and Skills
Experience in robotics, autonomous systems, micromobility, or last-mile logistics is a plus.
Skills Required
- 3-7 years in operations, supply chain, robotics, mobility, or similar fast-paced environment
- Strong analytical skills (SQL or Sheets modeling)
- Cross-functional experience with hardware, policy, or compliance
- Detail-obsessed, structured thinker with strong communication skills
- Ability to travel 10% of the time
Serve Robotics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Serve Robotics and has not been reviewed or approved by Serve Robotics.
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Equity Value & Accessibility — Equity is positioned as a meaningful part of total compensation through company equity incentive plans and active stock‑based awards. Filings and investor materials indicate broad use of options/RSUs consistent with growth‑stage tech compensation.
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Healthcare Strength — Core medical, dental, and vision coverage is provided alongside life and AD&D plus short‑ and long‑term disability insurance. Flexible spending accounts are also available to support healthcare needs.
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Leave & Time Off Breadth — Vacation and paid holidays are included as standard components of the package. Disclosures reference flexible or paid time off frameworks that can vary by department.
Serve Robotics Insights
What We Do
Serve Robotics (NASDAQ:SERV) develops advanced, AI-powered, low-emissions sidewalk delivery robots that endeavor to make delivery sustainable and economical. Spun off from Uber in 2021 as an independent company, Serve has completed tens of thousands of deliveries for enterprise partners such as Uber Eats and 7-Eleven. The company has scalable multi-year contracts, including a signed agreement to deploy up to 2,000 delivery robots on the Uber Eats platform across multiple U.S. markets.
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