Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
General Summary:The Roaming Testing Engineer I is responsible for performing IREG testing (CARRIER_SHORT) based on GSM testing standards. Primarily focusing on the network set-up and testing of the roaming partners to implement new roaming agreements; using the established IREG testing methodology by participating in, and supporting all required activities to ensure all process controls are adhered to and completed in a timely manner.
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Some of What You'll Do
Duties and Responsibilities:
100% Support
o Assist in the development and maintenance of IREG testing procedures and adhere to all business processes and GSM standards
o Provide switching & signaling support for Roaming Partner set up
o Perform switch/network translations for the establishment of roaming services
o Schedule and perform all IREG testing for any new roaming partners required by CARRIER_SHORT
o Troubleshoot and evaluate SS7 messages when roaming services are failing
o Troubleshoot switching, SGSN/GGSN, and SMSC as it relates to roaming
o Manage test plan and schedule
Job Requirements:
o Bachelor’s degree, preferably in a STEM field, or equivalent work experience
o 2+ years' experience working in a IREG testing environment preferred
o 2+ years' experience in areas of technical customer support, problem management and roaming implementation
o Formal software testing methodologies
o Integration testing
o Conformance testing
o Module and Functional testing
o Document inspections & reviews
o Strong troubleshooting and error analysis skills
o Strong understanding of GSM standards and testing methods
Required Interpersonal Skills
o Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients.
o Excellent analytical, multitasking, and communication skills (both verbal and written)
o Detail orientation and familiar with analysis and troubleshooting techniques
o Good control and follow-up skills
o Proactive Listening
o Strong leadership skills
o Good decision-making skills
o The ability to excel in a team environment is essential under limited supervision
Good interpersonal skills
o Required Project Management Skills
o Strong prioritization skills in a fast paced, time sensitive environment
o Demonstrates accountability for resolution of issues
o Ability to lead small projects with guidance
o Project time reporting
o Estimate/Project risk analysis
o Identification of tasks and associated hours
o Ability to communicate status updates to project team and management
Travel: 30%
o May be at client location for 2-4 weeks at a time
o Must have valid passport to travel
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.
#LI-Hybrid
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
Skills Required
- Bachelor's degree or equivalent work experience
- 2+ years' experience working in an IREG testing environment
- 2+ years' experience in technical customer support, problem management, and roaming implementation
- Knowledge of formal software testing methodologies
- Experience with integration, conformance, module, and functional testing
- Experience with document inspections and reviews
- Strong troubleshooting and error analysis skills
- Strong understanding of GSM standards and testing methods
- Experience troubleshooting SS7 messages, switching, SGSN/GGSN, and SMSC
- Valid passport and willingness to travel up to 30% (2-4 week client visits)
- Exceptional customer service, communication, and team collaboration skills
- Project management skills: scheduling, status updates, time reporting, and task estimation
What We Do
Syniverse is the world’s most connected company, revolutionizing how businesses connect, engage, and exchange with their customers. For decades, we’ve delivered the innovative software and services that transform mobile experiences and power the planet. Our secure global network reaches almost every person and device on Earth. Our communications platform is industry-recognized as the best of its kind. And each year, we process over $35 billion in transactions, revolutionizing how goods and services are exchanged. Which is why the most recognizable brands — nearly every mobile communications provider, the largest global banks, the world’s biggest tech companies, and thousands more — rely on us to shape their future. Thank you for connecting with Syniverse on LinkedIn. Our LinkedIn page is designed to be an environment where members can engage in respectful and encouraging conversation. All comments – whether in agreement or not – are welcomed and encouraged to foster lively conversation. Accordingly, when responding to a post, we ask that you keep your response respectful, and while we may not be able to monitor every post, please be aware that we reserve the right to remove posts and all material deemed inappropriate, at our discretion. This includes, but is not limited to, abusive, threatening, offensive, hateful, derogatory, spam, fraudulent, deceptive, disruptive, and marketing messages and content. Any violation of these rules may result in being banned, at our discretion.
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