RMS System Manager

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewDepartment Description
CMSO Software Enterprise Operations Organization is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. PSA deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. SPSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.
Job Description

Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we’ll follow up with an exploratory conversation.

This position is a Motorola Solutions System Manager for the P1Records Management System dedicated to the Nassau County Police Department. The System Manager will be responsible for various customer supporting functions and products including customer RMS systems, related services, and interfaces. Basic network, infrastructure, and MSSQL database knowledge will contribute to a successful position. The System Manager builds and maintains positive, effective, and mutually beneficial-working alliances with the customer. Initiates problem solving action and follows through to resolution. Executes customer operations policies and procedures.

THIS IS AN ON-SITE POSITION WORKING AT THE NASSAU COUNTY, NY POLICE DEPARTMENT FACILITY IN WESTBURY, NY.

• 3+ years of Public Safety Applications experience involving Records Management Systems
• Provide regular and frequent communication to requestors of assigned work orders; ensure requestor is fully advised as to the progress or delay of their work order
• Take proactive measures to identify and improve internal efficiencies and grow knowledge of the customer processes; remain current on best practices and market trends
• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
• Experience creating positive working relationships with customers and application end users
• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask
• Excellent verbal and written communication skills
• Comfortable working both alone and in a team environment
• Ability to troubleshoot application system issues including hardware, network and third-party components
• Self-motivated with the ability to manage workload with minimal oversight
• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
• Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
• Experience with Public Safety Applications including RMS
• Experience with Virtualization software
• Experienced with Network Load Balancing (NLB) and Clustering
• Experience with hardware blades and Storage Area Networks (SAN); HP preferred
• Experience with firewalls and routers; Fortigate preferred
• Familiarity with SQL, XML, .NET

Preferred Knowledge/Skills:

• Motorola PremierOne RMS Experience or comparable RMS applications
• Proficiency in NIBRS incident base reporting
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

The salary range for this position is $100,000-$110,000 USD depending upon level of experience and other qualifications.

 #LI-DB1

Basic Requirements

• Bachelors degree or 3+ years of relevant experience
• Must be able to obtain background clearance as required by government customer
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].