RMG Operations Coordinator

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. 

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities. 

Together, there’s no stopping you!

Summary

The RMG Operations Coordinator will work alongside the Senior RMG Operations Coordinator, Relationship Managers (RM), and RMG Operations Manager in a collaborative fashion in the generation of renewals, modifications (including loss mitigation letter agreements), forbearance agreements, new loan requests or other requests to modify loans. The RMG Operations Coordinator is also a liaison, along with the RMG Operations Manager, between other supporting departments within the Bank such as, Compliance, Deposit Operations, Loan Documentation, Loan Servicing and Post-Closing Review. Provides support for the Loss Mitigation process in the Resolution Management Group (RMG), and to RMG with administrative duties and other related support duties. 

Essential Duties and Responsibilities:

• Provide support to RMG Consumer Loan team as a part of the Loss Mitigation process. 

• Handle customer calls regarding the Loss Mitigation Program. 

• Interview potential customer candidates for Loss Mitigation.

• Assist in the preparation, analysis, and underwriting of Loss Mitigation applications.

• Communicate with customers regarding the status of their Loss Mitigation Application.

• Assist in the preparation of correspondence and communication with customers regarding the application and outcome of the customer’s Loss Mitigation Application.

• Responsible for the tracking and recordkeeping of various response deadlines required by the Loss Mitigation Program.

• Prepare reports regarding Loss Mitigation activity.

• Interact with Compliance, the Bank’s internal legal department, and Audit regarding Loss Mitigation recordkeeping.

• Coordinate tasks with Loan Coordinators, Loan Servicing, Relationship Managers and Resolution Management team as needed. 

• Prepare various daily, weekly, monthly, quarterly, and annual reports for RMG.

• Aids in the preparation of monthly monitoring reports for RMG.

• Assist all RMG personnel with administrative duties, including mailing, file preparation for outside counsel, gathering information from Bank sources and external sources to assist RMG team in the completion of their responsibilities.

• Acts as a resource for Relationship Managers on loan operations and the processing of loan requests through the loan origination system. 

• Assist Senior Operations Coordinator with EITS, renewals, modifications, forbearance agreements and new loan requests.

• Process payments on loans.

• Work with RM’s and Loan Operations to track payment arrangements and payments on charged off loans

• Assist RMG Operations Manager as needed.

• Perform other duties as assigned. 

Qualifications:

• Team-oriented, possess a positive attitude and works well with others 

• Ability to work independently and within the team on assignments and projects 

• Excellent interpersonal and customer service skills 

• Ability to prioritize; handle multiple tasks; and work independently 

• Strong organizational skills and detail-oriented with high degree of accuracy 

• Strong written and oral communication skills 

• Ability to maintain confidentiality and handle highly sensitive information 

• Ability to operate standard office equipment, such as, computer work stations, typewriters, calculators, and copier

Supervisory Responsibilities:

• None 

Education and/or Experience:

• High School Diploma or GED 

• Minimum 2 years consumer or commercial loan coordination or documentation  experience required 

• Previous experience in customer service and administrative support

• Bachelor Degree a plus, some college is preferred 

• Lending support and/or special assets support experience preferred

Computer and Software Skills:

• Google Docs and Sheets 

• Excel

• Bankway, SalesForce and or NCino experience helpful

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [email protected].

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click HERE.