CATEGORY: Non-Exempt
JOB FUNCTION: Process Customer products returns within the RMA process.
QUALIFICATIONS:
EDUCATION: High school diploma or equivalent.
EXPERIENCE: Minimum of one year experience in high volume manufacture.
SKILLS: Computer literate and familiar with Microsoft words and excel. Ability to work independently at all levels within the organization. Knowledge of inventory management systems (SAP) is a plus.
RESPONSIBILITIES:
- Read and follow work instructions, company standards and procedures.
- Obtain approvals for RMA requests and follow-up RMAs to ensure closure.
- Verify RMA form and physical units check-in SAP
- Create work order in SAP, schedule and coordinate the rework/debug/RMA requirement.
- Generate orders and follow up on outstanding issues with internal departments.
- Ensure timely response to customer about return authorization status and disposition of discrepant RMA’s, Data entry and record keeping
Skills Required
- High school diploma or equivalent
- Minimum of one year experience in high volume manufacture
- Computer literate and familiar with Microsoft Word and Excel
- Knowledge of inventory management systems (SAP) is a plus
What We Do
Foxconn Industrial Internet USA (Fii USA) is a global leading professional design and manufacturing service provider of communication network equipment, cloud service equipment, precision tools, and industrial robots. Our goal is to provide our customers with intelligent manufacturing services for new forms of electronic equipment products centered on the industrial internet platform. Our Vision: Fii USA is creating technology solutions in 5G, IoT, and Industrial AI to aid businesses in transforming to the Industry 4.0 environment. Our Philosophy: Fii USA will leverage its’ 30 years’ experience in contract manufacturing to develop technology solutions that will guide businesses on their Industry 4.0 journey. We are building industrial IoT ecosystems grounded solutions that utilize 5G communication technology, 8K imaging data, Industrial AI, and high-performance computing. Our solutions are easily implemented, modified, and scaled to enable participation in the modern connected landscape.
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