It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
- Reporting to Manager to drive RMA with all cross functions start from receiving the RMA till ship back to customer and ensure the RMA is closed properly.
- Work closely with internal team on requirement for RMA orders to plan, schedule and completion of RMAs.
- Create RMA 8D report in Agile, providing all requested information to FA owner and monitor RMA processing within internal team.
- Update RMA schedule and status in Oracle on target completion date, tracking information for customer and internal communication.
- Schedule RMA sales order in Oracle and communicate with CSP and other related function to resolve any issues concerning the requirement.
- Updates databases and prepares appropriate paperwork.
- Escalation of issues to ensure RMA’s keep moving forward and do not halt for long periods.
- Focal point for ensuring that all RMAs are tracked, providing status updates, following through to timely to meet customer expectation and satisfaction.
Required Qualification
- Bachelor's Degree in any related field
- Minimum 5 years of experience in electronic or optical manufacturing environment preferred.
- Strong collaboration with cross functional team
- Good command in English communication reading, writing, and speaking.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Skills Required
- Bachelor's Degree in related field
- Minimum 5 years of experience in electronic or optical manufacturing
- Strong collaboration with cross functional team
- Good command in English communication
Lumentum Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lumentum and has not been reviewed or approved by Lumentum.
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Equity Value & Accessibility — Equity is positioned as a meaningful part of total compensation, with RSUs frequently framed as a valued component of offers. An employee stock purchase plan with a discount and look-back further reinforces equity access as part of rewards.
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Retirement Support — Retirement benefits are presented as a clear strength, with a 401(k) match and immediate vesting highlighted as supportive features. Auto-enrollment and match eligibility details indicate a structured retirement program for U.S. employees.
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Healthcare Strength — Multiple medical plan options are described, including PPO and HDHP/HSA choices and Kaiser in some locations, suggesting breadth and choice in coverage. Health and well-being programming is also characterized as part of a comprehensive benefits approach.
Lumentum Insights
What We Do
Lumentum (NASDAQ: LITE) is a market-leading designer and manufacturer of innovative optical and photonic products enabling optical networking and laser applications worldwide. Lumentum optical components and subsystems are part of virtually every type of telecom, enterprise, and data center network. Lumentum lasers enable advanced manufacturing techniques and diverse applications including next-generation 3D sensing capabilities. Lumentum is headquartered in San Jose, California with R&D, manufacturing, and sales offices worldwide. For more information, visit www.lumentum.com.
