Job Purpose:
The RMA Admin is responsible for efficiently managing customer returns and damaged inventory across multiple warehouses. This role is crucial in maintaining optimal inventory levels and ensuring swift processing of returns to enhance customer satisfaction and operational efficiency.
Responsibilities:- Review Daily Inventory Reports/Files. Determine next actions. Follow written SOPs for specific customers/vendors requirements.
- Initiate simple RMA requests with vendor via email or vendor portal. Create Material Transfers for approved liquidations. Create Liquidation bids.
- Engage with management on open issues requring escalation/resolution.
- Maintain detailed records in the system of all RMA approvals/denials, follow ups, and outcomes. Create outbound orders and release for shipment
- Entry Level (0 to 1 Years of relevant work experience)
- High School Graduate or GED equivalent required.
- Some college education preferred.
- Able to execute instructions and to request clarification when needed.
- Able to use common office equipment.
- Possesses basic data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and other local / regional language.
- Understand, communicate, and collaborate effectively with people across various identities.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to collaborate and build solid, effective working relationships with others.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to adjust readily to change and adapt as needed.
- Able to maintain confidentiality of sensitive information.
- Able to use relevant computer systems and applications at a basic level.
- Able to quickly learn/adapt to new systems and technology.
- Able to be immobile for long extended periods.
- Able to talk on the phone (or wear a headset) for long periods of time.
- Ability to stay aware and alert while performing work.
- Professional, office environment.
- Remote / Work-from-home.
- Distribution center environment may include (but not limited to): exposure to extreme temperatures; high noise levels; high places; wet and/or humid conditions; outside weather conditions.
Key Skills
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
TD SYNNEX is an E-Verify company
What We Do
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem.
We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities.
At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.
