Would you like to work for a company where hospitality is a work of heart, and you can be all you are?
Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 330,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.
Join a dynamic and collaborative environment where agility, creativity, and performance are key.
Job DescriptionYou work in the Revenue Management on Demand department supporting the Commercial Services team in various projects, ensuring comprehensive insights and strategies to optimise product offerings and enabling successful roll out of the team roadmap.
Product:
Provide support for hotels by performing IDeaS healthchecks and/or coaching. Support can be requested by hotels directly, identified through hotel performance or using RMS alerts on configuration.
Maintain regular reports outlining trends, customer feedback, and market insights.
Conduct market research to identify customer needs, competitor offerings, and industry trends. Summarize findings and present actionable recommendations to the team.
Communication:
Supports the communication to the RM team with aim that information is clearly understood and instructions are applied accordingly.
Collaboration:
Participate in key Accor projects and help deliver company ambition.
Collaborate with the Product & Services team and ensure alignment with business objectives.
Qualifications- Strong understanding of RM and BI platforms, along with revenue management principles
- Ability to communicate complex data insights in a clear and compelling way
- Proven project coordination skills with the ability to manage multiple priorities
- Strong problem-solving capabilities combined with a customer-focused mindset
- Experience coordinating user acceptance testing and managing feedback processes
- Proactivity with strong influencing and persuasion skills
- Flexibility and ability to adapt
- Customer-focused approach with a commitment to delivering value
- Excellent communication skills, both written and verbal
- Strong collaboration and interpersonal skills
- Analytical thinking with a strategic mindset
Our Commitment to Diversity & Inclusion:
We are an inclusive company. Our ambition: attract, recruit, and promote a diverse range of talents.
Why Accor?
We are much more than a global leader. We are 330,000 women and men who put people at the heart of everything we do, and we are driven by an unbounded passion for service and a desire to exceed expectations. Joining Accor means embarking on a unique human adventure to invent the hospitality of tomorrow.
Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!
Your information will be kept confidential according to EEO guidelines.
Skills Required
- Strong understanding of revenue management (RM) and BI platforms, along with revenue management principles
- Ability to communicate complex data insights in a clear and compelling way
- Proven project coordination skills with the ability to manage multiple priorities
- Strong problem-solving capabilities combined with a customer-focused mindset
- Experience coordinating user acceptance testing and managing feedback processes
- Proactivity with strong influencing and persuasion skills
- Flexibility and ability to adapt
- Customer-focused approach with a commitment to delivering value
- Excellent communication skills, both written and verbal
- Strong collaboration and interpersonal skills
- Analytical thinking with a strategic mindset
What We Do
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
